Keeping the caller front of mind in the call center is a must. Companies have come to realize the value of their customers and know that keeping them happy with the services they receive is critical.

 

Improving the call center with new technologies provides the ability to add more personalization while also reducing costs and helping the call center to meet their goal.

 

This is true for businesses of all sizes looking to reduce costs while also delivering an experience callers can enjoy and will remember.

 

In a four part Webcast series Wednesday June 28, 2007 1:00PM ET /10:00AM PT, Intervoice (News - Alert) addresses how to achieve 'The Total Caller Experience' and highlights benefits for businesses of all sizes.

 

This introductory Webcast focuses on how bringing together technology and design can help to achieve The Total Caller Experience. How adding new technologies like speech recognition, rules engines, IP-based networks and home-based agents will better streamline calls, improve automation, more efficiently utilize agents and reduce overall call times.

 

TMC (News - Alert) Associate Editor Erik Linask and Intervoice's Senior Vice President, Global Consulting Services, Andrea Holko will take part in the Webcast.

 

CLICK HERE to register for the event.