There is no doubt that the call center is changing. Market trends show that software solutions that are distributed, flexible and feature multi-channel capabilities are much needed in today's call center.

 

Offering this to the marketplace is Intervoice (News - Alert) whose IP Contact Center (IPCC) provides combined self-service application and live agent assistance to help companies respond to customers in a more flexible and efficient manner. The solution routes all customer inquires, regardless if they originate from email, phone calls or Web chat on a single system.

 

Intervoice has recognized this increasing interest in their product offering and announced today that they have officially been added to the product portfolio of American Telesource Inc, Digital DataVoice and VEXIS Systems Inc.

 

"With the increasing adoption of open standards, software-only architectures we've absolutely seen an increased need for more adaptable contact center architectures. The Intervoice IPCC product is exactly what many of our clients are clamoring for. It’s the flexibility of the product in relation to integrating with existing systems that makes it so attractive to us and our customers," commented Steve Viets CEO, American Telesource in a statement.

 

Michael Boukdakis, president, VEXIS Systems also commented, "We continue to see an increased demand for IP-based contact center systems. Now when we're proposed new business, it's beneficial for us and Intervoice to be able to recommend an end-to-end contact center infrastructure solution that fully leverages the latest and greatest technologies from such a well-known industry brand."

 

The Intervoice IP Contact Center product suite is a re-brand and enhancement of the Nuasis NuContact Center. Intervoice purchased Nuasis back in September of 2006.