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March 05, 2007

Intervoice Media Exchange Chosen by UK Mobile Service Provider

By Stefania Viscusi, TMCnet Assistant Editor

Looking to grab hold of an advantage in the constantly changing and highly competitive mobile market, a mobile network service provider in the UK turned to Intervoice's (News - Alert) Media Exchange Services Platform; signing a contract with them worth an estimated $9 million.
Intervoice Media Exchange gives providers the ability to offer services customers demand like, personalization, voice navigated messaging, video, web and WAP access all from a single subscriber mailbox. And by utilizing the solutions open-standards, IP-based multi-modal, multi-media communications platform, and "fully programmable intelligent switch," a seamless migration from legacy voicemail systems is possible as well as improved routing of customer calls.
The Media Exchange platform also includes reporting and analysis of traffic stats, call transaction data, customer activity and resource usage. These allows companies to not only see how services are being used but also offers a look at areas needing improvement, to help better their service offerings, to stay ahead of the competition.
Jim Milton, chief operating officer, Intervoice commented on the UK mobile network service providers move, "The mobile market is competitive and constantly evolving, so it is vital for these providers to work with partners that can give them a competitive advantage."
Just last week, Intervoice made headlines with the announcement that they signed a contract to support mobile video messaging with a Middle East mobile operator. That contract was noted to be worth an estimated $4.8 million.
Want to learn more? Then be sure to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents, which are free to registered users.
Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.

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