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Leading Thai Wireless Carrier Expands Voice Portal with Intervoice Service Gateway

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October 13, 2006

Leading Thai Wireless Carrier Expands Voice Portal with Intervoice Service Gateway

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DALLAS --(Business Wire)-- Intervoice (News - Alert), Inc. (Nasdaq:INTV), a world leader in converged voice and information solutions, today announced that True Move, the fastest-growing provider of mobile services in Thailand, will be enhancing its current voice solution with Intervoice Service Gateway (News - Alert) to support its growing customer base of over five million subscribers, while lowering operational costs. With a high annual growth rate, True Move is using Intervoice's carrier-grade platforms to expand the company's existing voice portal to facilitate pre-paid mobile phone subscribers, Internet and WiFi (News - Alert) users. This will give True Move customers an enhanced customer experience with a quick and easy-to-use self-service system.

True Move's success and voice portal expansion underscores the growing cellular phone market in the Asia-Pacific region. In today's wireless marketplace, service providers are facing declining profit margins due to increased competition. To overcome this, providers must find new and efficient ways to automate their systems and operations. They must also create and offer new value-added services to their customers. And providers must do both in a way that extends the value of their existing network assets. Service providers can now meet these objectives with Intervoice Service Gateway which combines multiple IVR functions in a single highly efficient platform.

"At True Move, everything we do is designed to support our more than five million customers and their mobile lifestyles today," said Mr. James Leander Powell, COO Mobile at True Move. "We consider our continued investment in Intervoice technology a critical step in being able to not only better service our customers with leading-edge voice self-service solutions but also in gaining a significant competitive advantage in the Asia-Pacific marketplace."

Intervoice Service Gateway is a comprehensive voice solution that enables carriers to lower operational costs by up to 25 percent. The solution leverages open standards including SIP, VXML and CCXML, enabling carriers to integrate additional revenue-generating, telco-grade applications without increasing the footprint of the system. These applications include televoting and premium-based calls such as horoscopes and sports. With a compact footprint, network operators such as True Move can conserve valuable central office space and save on training and maintenance from the convergent Intervoice messaging and voice platform.

"To remain competitive and improve profitability in today's marketplace, service providers must offer their subscribers high-value voice and speech self-service solutions," said Michael Greco, managing director, Asia Pacific, for Intervoice. "Utilizing Service Gateway from Intervoice, we are helping True Move increase customer satisfaction, retention, and loyalty in a region that is of key importance to Intervoice."

 


About Intervoice

Intervoice, Inc. (Nasdaq:INTV) provides leading enterprises and network operators with the platform, software, applications and services necessary to optimize the customer experience through voice automation solutions. Intervoice Media Exchange, the open, standards-based Intervoice product suite, offers unparalleled flexibility for advanced multi-media messaging, portal, IVR and payment applications. Building on more than 20 years of systems integration and service delivery experience, the Professional Services Agility Suite from Intervoice is designed to provide proven best practices toward design, implementation, and optimization of voice applications. Intervoice systems have been proven in more than 23,000 implementations worldwide. With the acquisition of Nuasis, Intervoice can now bring new IP-based contact center applications to the agent desktop, including web-chat and email response applications, along with its market leading speech-enabled IVR and voice portal self-service solutions. In addition to traditional premise-based deployments, the Nuasis offering supports remote based agents and hosted solutions. Intervoice is headquartered in Dallas with offices in Europe, the Middle East, South America, Africa and Asia-Pacific. For more information, visit www.intervoice.com.

About True Move Company Limited

True Move (formerly known as TA Orange), a subsidiary of True Corporation Plc, Thailand's only fully-integrated communication solutions provider, convergence solutions leader and premier lifestyle enabler, offers innovative and high-quality wireless communications services on its nationwide 1800 MHz network to 5.4 million customers (June 2006) throughout Thailand. True Move's vision is to create a pioneering wireless hi-speed lifestyle where people can communicate as well as access knowledge, information and entertainment wherever, whenever, and however they wish. The company delivers superior coverage, quality, and best value services. Leveraging its relationships with True Corporation and the CP Group, True Move offers unique integrated products and services to the Thai market. For more information, visit www.truemove.com or www.truecorp.co.th.






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