Speech technologies provider Intervoice (News
), has announced it was awarded a 2008 IP
Contact Center Technology Pioneer Award from Technology Marketing Corporation’s (TMC (News
)) Customer Interaction Solutions magazine.
The company was chosen for their Intervoice Contact Portal, a unified services platform that makes it possible for customer interactions in all media types to take place across multiple sites. The offering is described by the company as an " open-standards, end-to-end contact center solution that balances customer satisfaction with cost efficiencies through self service to live assistance interactions."
“Customers today are looking for convenience and choice when interacting with companies. Our Contact Portal enables businesses to focus on providing the best customer experience possible by leveraging a flexible architecture that creates the best opportunity to obtain a fast ROI,” said Kevin McPartlan (News
), vice president, contact center products, Intervoice.
Companies awarded with the IP Contact Center Technology Pioneer Award provide groundbreaking, successful IP contact center products or services.
“Intervoice has proven to our editorial team at Customer Interaction Solutions that Contact Portal is a groundbreaking IP contact center technology. Contact Portal has been designed with the needs of the contact center market in mind and the potential of IP behind it and deserves this significant honor,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. “With technology as the key to the success of any call center, it is my pleasure to recognize Intervoice for bringing advanced, pioneering technologies to market while providing high quality and superior applications.”