Intervoice, provider of speech technologies, was recently recognized with a 2006 CRM Excellence Award for their PersonalizeIT solution.

 

Introduced in June as part of Intervoice (News - Alert) Global Services to boost customer experience and satisfaction, PersonalizeIT customizes a callers experience based on past and current information.

 

Customer Inter@ction Solutions magazine presented Intervoice with the award for their excellence in helping clients to better serve their customers, enhance their services, and streamline their business.

 

According to a recent news release, Intervoice's PersonalizeIT, provides a business rules engine built on Intervoice's patented technology that merges a customer's user profile such as previous call information or services they typically use, with live data such as current company promotions, or changes in call flow for an enhanced, more branded experience.

 

Nadji Tehrani, founder and chairman of TMC commented, "Intervoice has demonstrated to the editors of Customer Interaction Solutions that their products and services have substantially improved the processes of their clients' businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset ... their customers."

The full list of winners were published in the May and June issues of Customer Inter@ction Solutions magazine

 

 

www.intervoice.com