Speech technologies such as Text to Speech (TTS
) and Speech Recognition (ASR
) solutions are being used more and more today to power digital assistants to make it easier and more convenient for users to gain access, speed up services, and so much more.
To demonstrate how their digital assistant technologies
are “making local authorities and central government ever more accessible via the Internet, kiosks and the telephone,” speech technologies provider Loquendo (News
) and H-Care, a developer of multi-channel software platforms for self-service and customer care, are attending an upcoming Italian showcase of ICT solutions for Public Administrations.
At the event, the company will demonstrate how their offering allows public authorities to create personalized means of communications that reduce paperwork loads and remove the need to travel to public offices and wait in line.
Their offering, Human Digital Assistant includes a virtual operator that has a human appearance, understand the needs of users and is able to guide them in the right direction all by using speech technologies to communicate with the users.
Specific demonstrations of their technology at the upcoming event will include Pia, a digital assistant for Linea Amica; Laura, a digital assistant being used by the Regional Council of Veneto for on-line management of "consultations" and surveys, and a number of other uses for various Italian public authorities.
Loquendo’s speech recognition and text to speech solutions make it possible for the digital assistants to understand a user’s commands and questions as well as respond specifically to them, for a very natural, life-like and improved user experience.
, H-Care turned to Loquendo for its TTS technology to improve customer’s online experiences in diverse sectors across the globe.
Loquendo offers technologies for server, embedded and desktop solutions in 26 languages with 62 voices, and is continually growing
their family of offerings.
Stefania Viscusi is an assignment editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Stefania’s articles, please visit her columnist page.
Edited by Stefania Viscusi