In a newly published report titled ‘Three Things Every Business Owner Should Know about Call Recording Notification Compliance’, three details one needs to know about call recording compliance are emphasized. These published details look at the importance of two-party call recording notification regulations.
Companies that do not comply or keep updated with state and federal regulations about call recording are at severe risk of being exposed to hefty fines, the report notes. For instance, the California Penal Code involving calls made to or from customers that are using mobile phone devices demands fines up to $5,000 per incident of compliance violation; most companies are unaware of such provisions.
“Both businesses and the call center industry are in danger,” said Michael LaBaw, president and founder of Sound Telecom, which issued the report. “Fines of $5,000 per recording violation can quickly put an operation out of business.”
The three points highlighted by the study are:
First, it’s the law. Though call recording and monitoring is viewed as a powerful tool which can help in boosting quality and enhancing performance, notifying callers about their call being recorded is the law of the land at both a federal and state level. The study emphasizes that companies that record conversations with their customers should put in place proper notification measures that clearly explains to the customers that their calls are being recorded and should proceed with that only after gaining proper approval from the customer concerned.
The second point is that there is no uniformity among individual states while dealing with handling call recording notification compliance. Most states have varying degrees of stringency regarding notification compliancy.
The third point is that for a business owner, different compliance notification features and options are available. The article demands that the businesses get accustomed to the laws of their respective states when it comes to caller notification and protect themselves from unnecessary risks.
Edited by Rory J. Thompson