Softswitch and IP technology are improving the way companies communicate every day. XO Communications (News - Alert), a major provider of advanced IP communications, intelligent networking, and cloud computing services, recently unveiled a new online customer portal, myXO, to make it easier for companies to interact with customers.
The new portal is a complete redesign of the company's self-service customer website, which now has a clean, straightforward and highly intuitive interface.
Designed to enhance service and support for its customers, myXO boasts of some powerful new capabilities. It offers customers the opportunity of using their XO services with role-based personalization and instant visibility into the most-important information to help manage critical business functions.
Customers, with the help of the new portal, are able to gain greater transparency into the status of service requests and orders, advanced feature management, and insight into network performance and usage information.
"The launch of myXO speaks to our commitment to providing a more valuable and simplified online environment for our customers," said Don MacNeil, chief operating officer of XO Communications, in a statement. "We are focused on delivering exceptional service, and the deployment of the myXO portal with its centralized dashboard helps us enhance the overall service delivery experience.”
Customers can access the portal 24/7 from nearly any device. They also have one-button access to a callback feature that can eliminate time-on-hold waiting for an answer.
Additionally, the new myXO portal easily consolidates access to a collection of customer-specific information and tools as well as to a range of service-specific feature management portals.
"With myXO, I have visibility into my helpdesk inquiries and billing information, making it easy to track resolution progress and to follow-up on my account status. I select the time that is most convenient for me and I receive a callback at the appointed hour, a very efficient use of my time and with my busy schedule, that's important," said Gareth Hooper, CIO of AdvoCare International.
Edited by Alisen Downey