Voice-over-IP (VoIP) delivers many benefits with its all-IP infrastructure, but one challenge that businesses can face is a clogged network. Unlike analogue calling, VoIP call quality can be greatly affected by the other applications and usage on the network. Too many employees using YouTube (News - Alert) or Facebook on a bandwidth-challenged network will quickly lead to compromised call quality.
“With the rise in social networking and streaming content, VoIP call quality is under attack from all directions and network congestion is the top cause for poor call quality,” noted Virtual PBX (News - Alert) in an application note. “Streaming content from sites like Facebook, YouTube or Netflix is not only impacting productivity, it's likely impacting your team’s ability to communicate effectively.”
That’s why ensuring adequate bandwidth and appropriate network usage is so important.
With that in mind, Virtual PBX has just announced the release of its ProSIP Network Health Check and ProSIP Network Monitoring.
The ProSIP Health Network Check is an intensive, weeklong network analysis that delivers visibility into the actual performance of the network and is specifically geared toward ensuring optimal VoIP performance. It delivers an on-site network performance analysis where the service works with a business to discover issues.
Network performance data is collected and reviewed by the ProSIP team, and a performance improvement plan is developed based on the results, according to the company.
The company also offers its ProSIP Network Monitoring service, which offers 24/7 network performance monitoring and detailed insight into how the network is being used by employees. In real-time the service tracks which devices, applications and users are consuming network resources. It also provides customizable alerts for changes to network traffic and a monthly analysis and performance report by a certified ProSIP network engineer.
“Successful businesses rely on their network for critical business operations and when the network isn't working right, business VoIP performance suffers," said Paul Hammond, CEO of Virtual PBX. "Our ProSIP Network Health Services diagnose and monitor network performance to ensure our business customers can depend on high-quality business communications.”
Moving to VoIP is easy, especially when using softswitch providers such as REDCOM (News - Alert). But many businesses fail to take their network situation into account when deploying VoIP. This inevitably leads to early challenges and disappointment.
But with PorSIP monitoring services, that need not be the case.
Edited by Alisen Downey