As the customer service arena advances, it is more essential than ever to incorporate new forms of technology apparent in our everyday lives to make the process more seamless and efficient for consumers. Incorporating media like the Internet and mobile devices allows customers to obtain on-demand customer service as well as provide a more interactive style of feedback.
Hold-Free Networks prides itself in its fresh outlook of redefining the modern customer service experience with its Web 2.0 customer service solutions. Established in 2009, Hold-Free boasts an impressive 150 years of shared experience in the contact center industry giving them a leg up in terms of where the market has been and where it is headed.
Nearly a month into the New Year, Hold-Free has already had quite the agenda attending the Social Media Strategies Summit in Las Vegas and ITEXPO (News - Alert) East in Miami, as well as launching the Social CRM and Mobile Care channel on TMCnet to create a “go-to” destination and trusted resource for a topic they know all too well. While at ITEXPO East 2012, Hold-Free’s CEO Lance Fried spoke on a panel at the conference’s Customer Engagement event regarding whether all businesses need a social media presence and how to assess the implications of varying levels of social engagement in general.
"The best panels I've been a part of are the ones where the audience gets to hear several diverse points of view," Fried said. "And he certainly delivered, sharing his perspective from a Web 2.0 Customer Service company and touching on the impact of social media in the call center industry.
In addition to the speaking engagement and the Hold-Free team exhibiting on the ITEXPO exhibit hall floor, the social CRM and mobile company didn’t go home empty handed as it was recognized with an ITEXPO Best-of-Show award for Best Contact Center Solution.
Hold-Free Networks is an enterprise contact center cloud for Web 2.0 Customer Service. The Hold-Free suite includes four modules including Service, Sales, Social CRM, and Security, which can be embedded into smartphone applications, websites, and social media pages. Hold-Free is implemented in a flexible manner that requires no integration with existing contact center systems.
Stefanie Mosca is a Managing Editor for TMCnet, with a particular focus in wireless technologies as well as mobile and IP communications. She holds a master's degree in journalism from Quinnipiac University and a bachelor's degree in communication from the University of New Haven. To read more of her articles, please visit her columnist page or follow her on Twitter (News - Alert) @stefaniemosca.
Edited by Rich Steeves