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Demystifying IP Fax: FoIP Maintenance, Upgrades and Troubleshooting
By Susan J. Campbell, TMCnet Contributing Editor
Rerhaye began the presentation by examining maintenance and upgrade troubleshooting, highlighting that an upgrade should include the FoIP Server, infrastructure and gateway. This is important as the enterprise may want new features, the old system may have bugs or there are applicable fixes that should be addressed.
There may also be compatibility (other third party) issues, chain of events, corporate policy initiatives or there is no longer support available for a specific version of the FoIP hardware or software.
The system must be up to date, when used, pre-upgrade or hotfixes may be necessary, as well as a change in validation; in the process, all touchpoints should be replicated and regression tests completed to ensure full functionality is delivered in the FoIP solution.
Specific application configurations include Web Client, Web Services, etc. change log, configuration documentation updates and user and administrative training. When all of these elements are considered in the process, the change is a productive process.
It is also important to understand that outbound/inbound fax calls differ in the way the technology can interpret issues. Application log files provide information on error logs and call analysis. The FoIP gateway provides info on Cisco DEBUG and SHOW commands.
Cisco's David Hanes provided a quick Cisco overview, including the company's positioning in the market in providing voice and data communications equipment and solutions; the fact Cisco has supported FoIP since the earliest standards; and that Cisco voice products such as ISR gateways and Cisco Unified Communications (News - Alert) Manager fully support FoIP.
Hanes explored FoIP troubleshooting stages: 1) voice call setup; 2) switchover; 3) T.38 Media and provided key technological approaches to streamlining processes to prevent failures. For more on his insight, download the Webinar here.
Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan's articles, please visit her columnist page.
Edited by Erin Harrison