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February 22, 2010

IP Fax Feature: Sagem-Interstar's Open Line Makes IP Faxing Easy

By David Sims, TMCnet Contributing Editor

Recently, TMCnet spoke with Sagem-Interstar's Sabrina Stratford, strategic partner manager, to discuss customers’ need for traditional fax interfaces and documentation and business process.
It's a more widespread issue than you might realize.
Sagem-Interstar (News - Alert) kicked off 2010 with two product releases – the Open Line IP Fax Server and a brand new release for XMediusFAX 6.5.
Both products cater to a wide variety of enterprises, company officials said, both large and small.
The Open Line PR 10.0 platform is an IP fax server appliance with smart document management and advanced archiving and routing capabilities. Sagem-Interstar's Strategic Partner Manager, Sabrina Stratford, told TMCnet in a podcast that Open Line is an 'all in one appliance.'
That means the company included secure document routing along with the faxing, Stratford said, and added document management. It's basically a 'fax archive,' she explained, saying this solves the problem of 'what do we do with all these scans?' Since it's all digitized, 'now everything can take place within Open Line. You're faxing from your desk top.'
Another advantage of Open Line is the 'if you can print it, you can fax it' capability, whether you're working from your e-mail client, Microsoft (News - Alert) Word or a Web interface, Stratford noted. The main advantage, really, is that Open Line gives you 'an audit trail,' she said, since 'you know when it was sent, you know who received it and what attachments were sent,' and fax machines can't do all that.
In another interview with TMC (News - Alert) earlier, Stratford said that regardless of what the customer has, whether they have analog phones, digital or if they're trying to go to Fax over IP with a voice system, 'they only need to purchase the Open Line server, and then later 'if they make a transition, we can handle that without having to reconfigure the system. They don't have to worry about what the future holds, we'll be able to handle it.'
Stratford said the departmental level and branch offices are popular places in the enterprise for Open Line, since it's cheap enough for that budgetary level 'without a lot of sign-offs.'
To hear the podcast in full, click here.

David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.

Edited by Amy Tierney

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