IP Fax Featured Article
Labatt Food Service Sees Rapid ROI, Reduced TCO, After Deploying Sagem-Interstar IP Fax Solution
By Patrick Barnard, Group Managing Editor, TMCnet
The company recently decided to deploy Sagem-Interstar’s (News - Alert) XMediusFAX fax server solution – a “boardless” IP fax solution which is ideal for companies that have deployed Cisco (News - Alert) IP infrastructure – as it was experiencing some of the many problems associated with traditional fax, including analog lines locking up, handshaking failures with particular devices, and looped behavior causing fax blasts to a particular destination due to incorrect SMTP configurations.
Previously Labatt Food Service’s faxing infrastructure consisted of 16 analog lines running off a VG224 controller on Cisco’s Call Manager 4.2 connected to a RocketModem in an IBM (News - Alert) server. The company used GFI FaxMaker to send and receive faxes, where each port was reserved for specific use to either send, receive, or send/receive. Every department was setup with one line (few roll-over lines) which limited the system’s functionality, often resulting in busy signals.
The move has more than paid off: By migrating to the XMediusFAX Enterprise edition, Labatt Food Service has gained new efficiencies which simply are not possible with traditional fax. For one thing, employees don’t need to get up and down from their desks in order to send and receive faxes – with IP fax, all documents arrive as email attachments in users’ email inboxes. However, unlike traditional email, these messages are secure and verifiable. This helps save time and boost employee productivity.
In addition, the system allows company employees to send and receive faxes simultaneously. That means employees no longer need to “line up” at the fax machine to send and receive documents.
Another huge advantage is the fact that the company is saving on paper and ink costs. With IP fax, only those documents which must be printed are printed – there is no wasted paper. In this regard IP fax is a true “green” business solution.
And yet another advantage is that the company has the option of gaining full redundancy for its fax system: It can simply link the system to a secure server somewhere off-site (such as in a third party provider’s data center) and have full active/passive redundancy for all IP faxes sent and received.
What’s more the company has the ability to gather performance monitoring statistics to tie into a third party application. The systems’ reporting mechanism allows managers and supervisors to track employee productivity.
Ramirez added that XMediusFAX’s intuitive interface made configuration fairly simple.
“Sagem-Interstar’s first-rate support team has worked diligently to resolve any technical concerns that arose post deployment,” he said. “Our annual savings -- once fully deployed in all offices -- is around $25,000; paying back the startup cost in less than a year.”
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Patrick Barnard is a contributing writer for TMCnet. To read more of Patrick’s articles, please visit his columnist page.
Edited by Patrick Barnard