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September 28, 2011

Cisco's Top Three Best Practices for IP Fax Design and Integration

By Erin Harrison, Executive Editor, Cloud Computing


With IP fax, organizations of all sizes can use e-mail-based desktop faxing and fax outsourcing. 

At Cisco (News - Alert) Live 2011 Las Vegas, David Hanes, technical leader at Cisco’s Customer Advanced Engineering (CAE) team, recently spoke with Sagemcom about its three best practices for IP fax design and integration.

“From a Cisco perspective, there are top three best practices for fax over IP design and integration; the first one is use T38; that is the best protocol for fax over IP in terms of reliability and efficiency,” Hanes said.

And with existing voice over IP systems, companies can “piggyback” on them to help ensure reliable fax transmissions.

“The second best practice is going to be: use your existing Voice Over IP Quality of Service. With fax over IP you can piggy back right on top of your voice QoS to ensure reliable fax transmissions,” explained Hanes.

Finally, in terms of design best practices, Cisco recommends companies test for interoperability, especially with SIP trunk deployments.

“The last thing we recommend as far as a design best practice is do some testing. We see a lot of interoperability issues especially recently with the deployment of SIP trunks,” Hanes added.

Sagemcom’s IP fax offering combines fax over IP with IP telephony to offer unique survivability, built-in clustering, security and ultra-scalability.

In other Sagemcom news, TMCnet reported DSP Group (News - Alert), a global provider of wireless chipset solutions for converged communications at home, and Sagemcom announced that Sagemcom’s D46W handset powered by DSP Group chipset has received CAT-iq 2.0 certification from the DECT (News - Alert) Forum.

The D46W handset, powered by DSP Group’s XceedR family of cordless chipset solutions, has been awarded the (CAT-iq) 2.0 protocol certification, enabling it to deliver wideband HD voice and a host of other innovative features to end users. Sagemcom’s D46W handset provides wideband HD voice, including hands-free mode. It also delivers high-quality polyphonic ringers and caller identification.


Erin Harrison is Executive Editor, Strategic Initiatives, for TMC, where she oversees the company's strategic editorial initiatives, including the launch of several new print and online initiatives. She plays an active role in the print publications and TMCnet, covering IP communications, information technology and other related topics. To read more of Erin's articles, please visit her columnist page.

Edited by Rich Steeves


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