Sim Server Channel
How Call Centers Can Reduce Mobile Call Spending
Remember the days when people used house phones, with cords, to place calls to their banks, credit card companies and favorite retailers? It seems like a lifetime ago. Today’s phones are no longer constrained to the household. Rather, they are powerful mobile devices that rest in the palm of a user’s hand. With that said, call centers have to change the way in which they contact customers and manage their costs in response to the shift away from the traditional landline phone.
To help organizations reduce spending on mobile calls, iQuism, a provider of SIM solutions for designed for the enterprise, developed a Call Center Solution for businesses that are not only focused on cost, but on increasing customer contact rate as well.
Here are the top benefits of utilizing the Call Center solution:
Cut mobile call price up to 50 percent: by connecting to the call center, PBX or IPBX calls go through SIP or ISDN when using Mobile Gateway (News - Alert) and calls are routed to the most appropriate SIM card to lower the cost of the call as soon as possible.
Enhance the customer experience: Since 95 percent of all SMS sent is read by users within two minutes, the ability to use SMS is a simple and cost effective way for call centers to contact their customers. IQsim provides integration with legacy systems through HTTP or SMPP to help the process.
Maximize cluster contact rate: most mobile users don’t answer if the command line interface (CLI) is not present, as most consider these calls spam or data broker calls. This solution provides a variety of CLI depending on the SIM card used to place the call. The IRON SIM Server One enables the use of as many SIM cards required.
For more information on iQsim’s Call Center Solution, click here.
Edited by Blaise McNamee