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October 14, 2010

LiveTime and Novell Announce the Launch of Novell Service Desk Software

By Rajani Baburajan, TMCnet Contributor


LiveTime Software, a California-based provider of Web, Software-as-a-Service, cloud-based ITIL 3 Service Management, and Service Desk software, announced a partnership with Novell (News - Alert), for worldwide distribution of LiveTime as Novell Service Desk.

Available On Demand (SaaS (News - Alert)) or On Premise (software, hardware or virtual appliance), LiveTime is based on open standards and supports any operating system, any browser, and any database, according to company officials.

"LiveTime is committed to Open Standards and provides the perfect infrastructure for Request, Incident, Problem, Change and Configuration Management. LiveTime's integrations, performance, and scalability made it an obvious choice to support Novell's enterprise customer base," Rick Carlson, director of Product Management at Novell, said.

Novell Service Desk comes pre-integrated with Novell ZENworks Configuration Management or “ZCM” 10 and 11, ZENworks Desktop Management 6.5 or later, ZENworks Asset Management 6.5 or later, as well as eDirectory and closed loop e-mail management with Groupwise 6, 7, and 8, according to company officials.

The integrated solution enables customers to leverage their existing infrastructure for immediate ROI and improved customer service, they added.

By integrating LiveTime with Novell's Identity Manager 4, the new solution runs on all editions of SUSE Linux Enterprise Server.

LiveTime is used by many global 2000 companies such as Lockheed Martin, Verizon (News - Alert), Pricewaterhouse Coopers and Wellpoint.

The Novell Service Desk will be generally available on November 11. Using ITIL v3 best practices, LiveTime helps organizations remove the complex customization and training normally associated with ITIL solutions.

In August LiveTime announced the release of LiveTime version 6.1 that contains over 300 new features and enhancements, and is now certified for 11 ITIL v3 processes, adding both Financial Management and Release and Deployment management to its already extensive list of ITIL certified processes.


Rajani Baburajan is a contributing editor for TMCnet. To read more of Rajani's articles, please visit her columnist page.

Edited by Juliana Kenny




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