Rich communication suites allow companies to unify all communication streams and make it easier for everyone to share information, collaborate, and keep up-to-date within the same platform. Whether it’s video or voice calling, synching calendar events, or sending an instant message, companies large and small are taking advantage of all forms of communication these days, and it’s important to find a solution that offers the most efficiency among them. Open source WebRTC standard protocol can offer highly resilient and secure peer-to-peer communication for businesses.
After nearly two years of collaborative development with Voiceworks, a company called Open-Xchange has released a new solution to help companies streamline these processes. The solution, OX Messenger, is an instant messaging (IM), voice and video application based on the WebRTC standard that fully integrates with Open-Xchange’s OX App Suite to offer end users a rich communication suite from within a user’s browser or mobile app.
One of the advantages of being a unified system is that OX Messenger can offer OX App Suite users single-click calling or IM from email chains, diary items and address book contacts. But what about connecting to people outside of the company, such as customers and business partners? OX Messenger has a guest mode for non-OX users who wish to participate in group calls, chats, etc., as well as the ability to dial out to regular telephone networks (PSTN), meaning that users can call normal fixed-line and mobile phone numbers using the hosted solution without issue.
“The modern communication landscape has become unnecessarily complex with individuals and businesses using multiple siloed applications and services often for a single purpose,” said Rafael Laguna, CEO of Open-Xchange. “These OTT services such as Skype (News - Alert) and WhatsApp not only erode into service provider revenue but also make it difficult for users to manage communication with friends and colleagues.”
With solutions that tie up all those loose communication ends, businesses can run smoother and more effectively, while encouraging collaboration and responsiveness.
Edited by Maurice Nagle