The need for companies to increase employee productivity and reduce regulatory compliance costs and risks is growing. Quality monitoring software helps businesses handle these demands. To better serve businesses facing performance management issues, voice over Internet protocol (VoIP) and analytical tool developer KnoahSoft (News - Alert) has partnered with cloud-based unified communications (UC) provider Esna Technologies (News - Alert) (Esnatech) to offer a full suite of sophisticated UC and contact center tools to businesses based in North America.

“We are excited to partner with KnoahSoft to bring comprehensive, scalable solutions for call recording to our enterprise UC customers,” said Davide Petramala, EVP for Esnatech, in a company statement announcing the partnership. “With robust UC from Office-LinX, and Harmony’s market-leading call recording capabilities, we can help companies significantly improve productivity, mitigate regulatory risk, and enhance call center effectiveness and agent performance.”

The spread of UC and collaboration technologies has allowed businesses to increase employee productivity. However, the adoption of UC technology has prompted a need for advanced call recording solution, including quality monitoring, training, regulatory compliance, proof of call, liability recording, and data security. The combination of Esnatech’s UC services, delivered by its Office-LinXplatform with Knoahsoft’s Harmony’s advanced call recording and analytical tools, provide small- to medium-sized businesses a complete solution to accelerate worker productivity and lower enterprise risk.

“Customers are clamoring for enterprise-level interaction recording that will give them the productivity enhancement and peace of mind they need, especially as more of the technology they use in the contact center and for UC enablement resides in the cloud,” said Ralph Barletta (News - Alert), president and co-founder of KnoahSoft, in a company statement. “The KnoahSoft/Esnatech partnership is designed with these evolving user needs in mind and we are thrilled to be leading the way for our customers as their businesses change.”

KnoahSoft’s existing workforce optimization solutions provide contact centers with enterprise-level interaction recording, quality, performance and workforce management. The solution also delivers analytics functionality at a price comfortable to small and mid-sized businesses. Harmony’s suite of solutions runs on a secure web-based platform totally integrated from to offer customers flexibility, scalability and user-friendliness. Harmony delivers unparalleled insight from multiple channel customer interactions that businesses can quickly deploy to boost productivity, enhance customer satisfaction, improve workflow and ensure regulatory compliance.

The new solution of expanded contact center and unified communications features is currently available along with marketing, sales and technical support.