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Benefits of using a predictive dialer
Predictive Dialer Feature Articles
5.24.2012
Companies Will be Fined for Using Predictive Dialers to Make Calls to Reassigned Numbers If you use a predictive dialer for your outbound call center business, how certain are you that you're completely compliant with federal and state legislation? You may think that by buying the required lists and attempting to do some list scrubbing you're safe, but what if you accidentally call a mobile phone number? Or call a number that has been reassigned?
5.14.2012
You Be the Judge: Is this Use of a Predictive Dialer Illegal? A predictive dialer is a computer-based dialing system that has the ability to make quick multiple outbound calls, pulling from a database of phone numbers that connect to a variety of communication and telephone lines. The configuration and the amount of agents using this system will affect how many calls the dialer places per hour.
5.14.2012
Mnet Financial Enhances Pre-Collection System with Predictive Dialer Functionality Mnet Financial, a provider of patient pre-collections, collections and payment services for ambulatory surgical centers and hospitals, has unveiled a new pre-collections system that combines innovative technologies such as text messaging, email, voice messaging and a predictive dialer.
5.11.2012
Dialtel Inks New Agreements for Short Duration Dialer Traffic Dialtel Inc., a provider of voice broadcasting services since 2004, recently signed multiple new agreements with carriers in order to power short duration dialer traffic.
5.7.2012
Predictive Dialer Provider Indosoft Adds Overseer Watchdog System for ACD Applications Indosoft, a provider of call center ACD software that includes predictive dialer functionality, recently deployed its Overseer Watchdog System for Q-Suite, a sophisticated software solution that automates fault detection, initiates failover, and implements call survival for voice telephony.
4.30.2012
Like Britney Spears, Predictive Dialer Provider SpitFire 'Oops and Does it Again' With New Capabilities Based in Addison, Texas, SpitFire powers the most affordable call center solution on the market that has been created to allow for ease of use with a high level of scalability allowing the predictive dialer to continue to grow alongside any successful business. Only about two weeks ago, the company revealed to TMCnet that its dialer now offers Call Transfer functionality, in addition to sales tracking and reporting.
4.30.2012
Rostrvm's Intelligence Helps Call Centers Get the Best Out of Predictive Dialers Predictive dialers are largely used in call centers to improve agent productivity. The increased use of predictive dialer technology has, however, created the need for compliance as they risk not adhering to regulatory guidelines set by different agencies. Thus, complying with regulations while striving to reach the goals placed on outbound campaigns is a huge challenge for most contact centers.
4.24.2012
Leads360 Upgrades Predictive Dialer and Multi-Line Capabilities of Dial-IQ Predictive dialers allow call centers and organizations across the world to automatically place outbound calls. This innovative technology also enables sales managers to easily route inbound calls to the appropriate reps and follow up on leads.
4.23.2012
Predictive Dialer: Radius Solutions Acquires Astra Business Services to Offer TCPA-Compliant Solution Because predictive dialers are able to quickly make a large amount of outbound calls, these solutions have gained significant popularity among outbound call centers. And as the use of predictive dialers has continued to increase among marketers, the FCC has set new rules to restrict the use of marketing calls that leverage this robust technology.
4.16.2012
iDIALERpro Enhances Insurance Agent Predictive Dialer Predictive dialers are integral to outbound call centers as they help agents efficiently manage calls. This technology converts the manual dialing process agents were once responsible for and automates it within a computer with specialized software.
4.16.2012
SpitFire's Predictive Dialer Offers Users Wider Scope of Functionality Predictive dialers are a useful tool for call centers and organizations all over the world who want to leverage statistical algorithms to greatly cut the amount of time agents spend waiting between conversations, hence helping to significantly increase productivity within the environment. "Our clients have experienced as much as a 400 percent increase in agent productivity," company officials stated.
4.10.2012
FICO Unveils Debt Manager to Improve Use of Predictive Dialers in Collections FICO, a provider of predictive analytics and decision management technology, has just released its FICO Debt Manager platform which will help to enhance the ways in which predictive dialers are used for collections and recovery services.
4.9.2012
TCN Increases Use Case for Predictive Dialer with Double Confirmation Predictive dialers are an extremely valuable tool in call centers around the globe. It is assumed that on an average, a call center agent produces 15-20 minutes of talk time per hour, however with a predictive dialer this can be increased to an average of 45-55 minutes per hour. Hence when leveraging this robust dialer, agents can spend more time on the telephone and less time in between calls.
4.4.2012
Arvato-Qualytel Improves Productivity with Altitude Software's Predictive Dialer Altitude Software, a provider of innovative contact center solutions including a predictive dialer, has recently worked in conjunction with arvato-qualytel in order to drive efficiency within the company's outbound campaign.
4.4.2012
Global Connect Enhances Predictive Dialer Solution with Agent Call Transfer Global Connect, a provider of a cloud-based predictive dialer and various communications solutions, has just unveiled several new capabilities powered by its GC1 Peak Dialer.
3.28.2012
Mindshare Introduces Fully Automated Predictive Dialer Platform A predictive dialer serves as one of the most important aspects for every call centers. It dials a list of preset telephone numbers and connects answered calls to the people making the calls.
3.26.2012
New FCC Telemarketing Rules Will Dramatically Affect How Predictive Dialers are Used Those who use predictive dialers, a computer-based dialing system that has the ability to quickly make multiple outbound calls, must already adhere to multiple rules and regulations and on Feb. 15, the Federal Communications Commission (FCC) added some new rules under the Telephone Consumer Protection Act (TCPA), which will combine the FCC's regulations for prerecorded telemarketing with rules the Federal Trade Commission (FTC) released some years ago.
3.21.2012
CyanogenMod 7.2 Release Candidate Arrives with Predictive Dialer Functionality The CyanogenMod team has recently launched CyanogenMod 7.2 Release Candidate, the latest version of its solution which is based on the open source code of Android version 2.3.7
3.19.2012
Predictive Dialer Dramatically Increases Contact Center Productivity redCloud, a provider of effective predictive dialer services and contact center solutions, has revealed that predictive dialer solutions are effective in improving marketing campaign and customer support services. In fact, predictive dialer solutions can increase productivity up to 72 percent.
3.15.2012
Agents Leverage Predictive Dialers to Drive Life Insurance Leads Next Wave Marketing Strategies, an online marketing firm, has recently revealed the benefits of aged life insurance leads, which are used by agents around the world to significantly increase sales.
3.12.2012
Landmark Home Solutions Implements SpitFire's Predictive Dialer Owned and operated by Michael Henochowicz the co-founder of CompUSA, SpitFire powers an Enterprise Predictive Dialer that is a computer-based dialing system with the ability to rapidly make outbound calls through database interactions, utilizing special telephone cards that can be connected to multiple communication and telephone lines.
3.12.2012
SoundBite's Predictive Dialer Offers Multiple Capabilities SoundBite Communications, a provider of cloud-based multi-channel communications including a predictive dialer, was recently named to the list of Top Four Voice Broadcasting Solutions of 2011 by Collection Advisor magazine.
3.6.2012
Predictive Dialer Provider Altitude Software Helps GAPCORP Improve its Contact Center Operations GAPCORP, a sales, marketing and third party administrator, has recently selected the Altitude uCI suite to handle the fast-paced growth of its operations across the GCC region. Altitude uCI is a cost-effective application suite conceived to improve the overall productivity of the contact center.
3.6.2012
3CLogic's Predictive Dialer Powers Kathy L. Nealy and Associates' Political Campaign 3CLogic, a provider of call center software solutions, recently partnered with Kathy L. Nealy & Associates, to enable the company to utilize 3CLogic's call center solutions including predictive dialer capabilities, to reach desired voters in the Texas area.
2.27.2012
SGI Deploys Q-Suite Call Center Software Featuring Predictive Dialer A predictive dialer is an important tool for call centers as it dials a list of preset telephone numbers and connects answered calls to agents in a short period of time.
2.27.2012
Legal Action Taken Against Credit Companies Using Predictive Dialers for Scam Indianapolis, Ind., has a lot more going on than just cleaning up after this year's Superbowl, as five separate lawsuits were filed last week against phony credit service companies that were placing robocalls to consumers using both auto and predictive dialers.
2.21.2012
Radius' New Solution Enables Predictive Dialers to Adhere to Regulations Radius Solutions, Inc., a software and product provider, has unveiled a new solution that can be leveraged by any company that wishes to comply with the Telephone Consumer Protection Act (TCPA) and its explicit instructions to not utilize predictive dialers to call cell phones in any situation. The company is hHeadquartered in Jacksonville, Fla., the largest city in the U.S. based on both population and land.
2.21.2012
New FCC Rules to Impact Predictive Dialer Technology Political campaigns are still an acceptable method for making robocalls through predictive dialers, but a recent FCC decision pulls the plug on automated telemarketing pitches. Telephone carriers, airlines, banks, and insurance companies will now have to get written permission from consumers before they can add them to a predictive dialer robocall list.
2.15.2012
Q-Suite Debuts Revamped Business Intelligence Predictive Dialer Predictive dialers are a vital tool in call centers around the world. In order to assist companies in better leveraging these solutions, today Q-Suite powered by Indosoft, unveiled its new business intelligence driven strategies to be used when creating outbound campaigns with the company's dialer.
2.14.2012
Growth in Convergence Provides Opportunities for Predictive Dialers in India As the demand continues to grow for predictive dialer technology, opportunities and challenges alike emerge for innovative providers. *astTECS is an India-based telecom company focused on predictive dialer technology as one of its biggest selling points for its solutions in the Indian market. The company fancies itself as being a step ahead of traditional PBXs.
2.7.2012
Comms Consult Reports 50 Percent Increase in Predictive Dialer Inquiries Predictive dialers are designed to improve the efficiency of call centers by automatically placing outbound calls and delivering answered calls to agents.
2.7.2012
Global Connect Reveals New Capabilities for GC1 Peak Predictive Dialer Global Connect, a provider of a various communication services has recently released new, best-in-class features for its GC1 Peak Dialer, a hosted cloud-based predictive dialer platform designed to help collections clients reach contacts quickly, easily and cost effectively.
1.31.2012
Watch out Predictive Dialer Users! Consumers Can Now Seek Legal Action in Federal Court against Telemarketers Chances are, at one time or another, you have probably gone to check your voicemail hoping that grandma was on her way for a visit, only to end up listening to a prerecorded message that you have won a cruise, or the lottery or your credit card is unsecure, messages which, in many cases are, left by a predictive dialer.
1.30.2012
SIP-based Predictive Dialer Reaps Greater ROI Predictive dialer technology has become the backbone of modern call centers. A predictive dialer easily manages the process of dialing tens of thousands of calls and has the ability to detect the results of a call-whether there is no answer, it is a fax line or even a number that is no longer in service.
1.25.2012
Predictive Dialer: Indosoft Releases New Functions within its Dialplan Builder Indosoft, a provider of contact center solutions including a predictive dialer, has just released its AMD and Voicemail Beep Tone Recognition functions that are now available within its Dialplan Builder.
1.24.2012
Illinois Railway Museum Leverages Predictive Dialer DLS Internet Services has recently revealed it will be providing its PBX service to the Illinois Railway Museum, a not-for profit organization that preserves important and historic railroads.
1.19.2012
Toshiba Unveils Call Manager Version 7.5 with Predictive Dialer Capabilities Toshiba America Information Systems Inc.'s Telecommunication Systems Division, Toshiba has revealed the latest version of Call Manager, its unified communications solution featuring several call handling features including predictive dialer and chat.
1.17.2012
Innovative Predictive Dialer Launched by redCloud Predictive dialers are key to the ongoing success of contact centers around the globe and redCloud, based in Phoenix, AZ. is a professional company that offers a state-of-the-art hosted predictive dialer solution.
1.10.2012
ALI Solutions' Suite Includes Predictive Dialer Analytics Openings its doors in 1992, ALI Solutions' powers invaluable outbound contact center solutions that help to better leverage each outbound contact attempt while simultaneously driving customer satisfaction.
1.9.2012
Predictive Dialers can Benefit Any Organization SpitFire's Predictive Dialer was introduced to the market several years ago, specifically for small-to-medium businesses to get the word out about their products or solutions without delay to a large group of people. At this time, there really wasn't anything else available other than huge software programs such as Touchstar, which cost thousands of dollars per seat and took a week to install with a Touchstar Engineer flown onsite.
1.5.2012
Predictive Dialer: Star2Billing Provides Innovative Platform A majority of companies realize the importance of providing high quality inbound customer service such as when a customer or client calls in for information or has a question, but many organizations don't put enough value on outbound customer contact. To combat this, many companies have begun to utilize predictive dialers, as well as voice broadcasting campaigns which are effective tools in today's continuously evolving technological world.
12.28.2011
IndoSoft Expands Capabilities that can be Seamlessly Integrated with Predictive Dialer Indosoft Inc., the company that powers the innovative Contact Center Software Suite for the Asterisk telephony platform, has just enhanced the Web Services that can be leveraged for increased seamless business-to-business application integration to Q-Suite 5.5. Due to these new capabilities, external applications can be integrated directly into Q-Suite's predictive dialer to improve overall contact center operations.
12.27.2011
Leverage a Predictive Dialer to Expand the Scope of Your Campaign Predictive dialers can be utilized to make a large amount of people aware of a particular promotion, upcoming event or even an emergency situation rapidly and at a cost-effective price. Currently, there are many players in the space and one of them is Voxco. Headquartered in Montreal, Canada, with offices in the U.S., France, the U.K., Germany and Australia, the company caters to hundreds of customers in over 30 countries around the globe.
12.21.2011
Inform Students and Parents about Snow Days Using a Predictive Dialer A predictive dialer is a computer-based dialing system that has the ability to quickly make multiple outbound calls, pulling from a database of phone numbers that connect to a variety of communication and telephone lines.
12.20.2011
Multiple Attorneys Not in Favor of TCPA Reform, Including Predictive Dialer Limitations This month, 54 U.S. state and territorial attorneys general have joined together to bring forth a letter to Congress that shows that they are not pleased with a new bill that will replace the existing Telephone Consumer Protection Act (TCPA). The current bill does not allow businesses using certain communications technologies, including auto dialers and predictive dialers, to contact consumers unless they have been given permission previously.
12.12.2011
Predictive Dialer Provider 3CLogic Unveils 3CLogic University 3CLogic, a provider of cloud-based contact centers and a hosted predictive dialer has launched 3CLogic University, designed to enhance quality assessments for contact center agents and managers. In addition, the service offers call center administrators an "e-school" to teach, train, and assess their call center staff.
12.12.2011
Predictive Dialer: New Lawsuit Filed Against DISH Network for Illegal Telemarketing Calls A recent article revealed that an unknown plaintiff has just filed a lawsuit against DISH Network LLC, claiming the company completed around a dozen unsolicited telemarketing phone calls via either an auto or predictive dialer thus violating the Telephone Consumer Protection Act.
12.5.2011
Predictive Dialer Provider Altitude Software Integrates Suite with Microsoft Dynamics CRM 2011 Altitude Software, a provider of contact center solutions including a predictive dialer has released an integrated solution that combines Altitude uCI suite with Microsoft Dynamics CRM 2011.
11.29.2011
ALDIA Logistica Selects TelOnline Powered Services Including a Predictive Dialer TelOnline SAS, a provider of specialized telephony solutions such as VoIP telephony, iPBX, and a predictive dialer has revealed that ALDIA Logistica has signed a contract with the company to deploy an IP telephony solution that will enhance their business phone systems and unified communications in the country of Colombia.
11.28.2011
Predictive Dialer Provider SpitFire Powers a Great Cyber Monday Deal SpitFire, a provider of predictive dialer technology is known for offering the most affordable call center solution currently on the market that makes it easy for anybody to get their system up and running right away. Right now, the company is allowing customers to gain access to a deal that is running right now and will allow them keep some of their much needed cash inside their wallet, right in time for the holiday season.
11.28.2011
DialXPress' Innovative Predictive Dialer Predictive dialers are in essence a technology that an organization can leverage to get any type of custom message to many people rapidly and at a low cost. There are many providers of dialers on the market and one of them is DialXPress.
11.15.2011
Predictive Dialer: CallMultiplier Unveils Latest Version of Automated Calling System CallMultiplier, a provider of comprehensive cloud-based solutions including predictive dialers to consumers and businesses for automated calling and voice message delivery, has just released the latest version of its CallMultiplier automated calling solution to date.
11.14.2011
Predictive Dialers Not Used Correctly in Fundraising Efforts Last year, The Indiana State Fraternal Order of Police raised a whopping $1.9 million through telephone marketing calls made to fellow Hoosiers, using predictive dialer technology.
11.9.2011
Predictive Dialer: New Website Allows Users to Listen Legally to Outbound Voicemail Messages from Any U.S. Cell Phone Number The predictive dialer industry is sometimes talked about negatively due to unwanted calls being made to prospective customers. A just launched website designed by a Los Angeles private investigator has ignited flames from people who are in fear of their privacy being infringed upon due to the fact that the site gives users the ability to listen to any outgoing voicemail message from any U.S.-based cell phones they desire.
11.8.2011
New Website for SMBs Provides Information on Predictive Dialer and Automated Answering Systems AutomatedPhoneSystems.net, a Los Angeles-based company dedicated to helping businesses find the best automated phone systems and predictive dialer solutions, announced that the new Automated Answering Systems site is now live.
11.1.2011
SoundBite Enhances Hosted Predictive Dialer Solution with Preview Dialing SoundBite Communications, a provider of cloud-based, multi-channel proactive customer communications solutions including predictive dialer technology has just unveiled SoundBite Preview+, a preview dialing enhancement to SoundBite's hosted dialer offering on the SoundBite Engage Platform.
10.31.2011
Predictive Dialer Provider Noble Systems Acquires Open Wave Noble Systems Corporation, a provider of contact center technology solutions including predictive dialer capabilities, has revealed that it has newly acquired Open Wave, a company that specializes in Workforce Management (WFM) software and solutions. "Acquiring Open Wave's talent and technologies will enable us to offer the most dynamic and responsive WFM product in the global marketplace," said James K. Noble, Jr., president and CEO of Noble Systems, in a statement. "We welcome Open Wave clients and partners from Australia and around the world and look forward to continued growth and success under the Noble Systems brand."
10.25.2011
Make Outbound Calls with Ease Using EagleACD's Predictive Dialer Headquartered in the Big Apple, EagleACD powers products and services that have created from the ground up to break down the barriers that prevent organizations from leveraging emerging technologies including predictive dialers.
10.24.2011
DialConnection Powers Innovative Predictive Dialer DialConnection, LLC, a provider of contact center solutions, has just made public that DialIntelligence Enterprise, a predictive dialer solution can now be purchased as either a traditional premise-based solution, a hosted application, or as a hybrid.
10.18.2011
Predictive Dialer Powered by Vioteck Solutions Can Increase Agent Productivity Predictive dialers make contacting prospective or existing customers as easy as recording a personalized message, and then setting a time for the message to be sent out to a large group of people that have been previously selected Headquartered in Wood Dale, Ill., Vioteck Solutions offers a diverse portfolio of call center solutions that can be seamlessly integrated with major VOIP carriers. The predictive dialer boasts the ability to simultaneously dial five lines for every call center agent that is available. The dialer will then ensure that a live person has in fact answered the call before transferring it to the agent.
10.17.2011
Sytel's Predictive Dialer and IVR Available as Part of BroadSoft's Call Center Solution Sytel Limited, a provider of IP customer contact software and solutions including predictive dialers, today announced the availability of its predictive dialing and IVR component to BroadSoft's service provider customers as part of the BroadWorks call center portfolio.
10.12.2011
Yesso BPO Selects Ameyo Predictive Dialer Solution from Drishti Drishti, a provider of contact center solutions including predictive dialers, has revealed that Yesso Global Services, a premier BPO service provider, has chosen its Ameyo Communication Suite.
10.11.2011
Baltimore Gas and Electric Company Utilizes Predictive Dialer to Warn Residents of Impending Storm An estimated five million homes in the United States lost power when Hurricane Irene worked her way up the East Coast. Although there is nothing anyone can do to stop Mother Nature's wrath, Baltimore Gas and Electric Company (BGE) did its best to keep its customers in the loop with updated, continuous information through a predictive dialer.
10.3.2011
AVAD Technologies Enhances Hosted Call Center Solution with Improved Predictive Dialer AVAD Technologies, a provider of hosted VoIP phone services to small and medium-sized businesses, has just unveiled enhancements to its hosted call center solution portfolio with a reporting functionality being implemented directly into the company's predictive dialer platform, as well as an innovative Web portal interface.
10.3.2011
Predictive Dialer Provider Altitude Software Helps Optima Communications Increase Productivity Altitude Software, a global provider of contact center solutions including IP predictive dialer services, announced that Optima Communications, a Canadian contact center outsourcer specializing in customer relationship optimization (CRO), has selected the Altitude vBox solution to increase productivity and lower costs.
9.27.2011
What Makes the Spitfire Enterprise Predictive Dialer Stand Apart from its Competition? Predictive dialers can bring many benefits to any organization. Getting a customized message out in rapid time to a large amount of people at a cost-effective price can help your business save crucial time and money that can now be spent helping your business continue to grow.
9.27.2011
Debt Collectors and Other Organizations Claim They Need to Use Predictive Dialers to Contact your Cell Phone Have you ever been in the situation where after a long, hard day's work you and your family finally sit down for dinner and your home phone rings? You pick it up and quickly realize it's a debt collection agency letting you know that you are late on your bill. You slam the phone down, return to the table and regret ever answering the phone. Well, this occurrence could greatly increase if written proposals by the White House and Congress are passed which would allow debt collectors and other companies to harass you through your cell phone using predictive dialer technology.
9.22.2011
Utilize ChaseData's Predictive Dialer to Empower Call Centers Predictive dialers are an extremely innovative technology that can be utilized by mortgage brokers, telecom service providers and telemarketing companies to contact many people for a specific purpose in a highly efficient manner.
9.19.2011
Predictive Dialer from Drishti Powers Bangladesh-Based Business Group Drishti, a provider of contact center software including predictive dialers announced that a well-known business group in Bangladesh has selected its call center software Ameyo. Ameyo was chosen to power international outbound operations at a call center within The Runner Group, which provides international telemarketing services to countries such as Australia and Canada.
9.13.2011
Global Connect Unveils New Predictive Dialer Solution Global Connect, a provider of a various communication services, has just launched the GC1 Peak Dialer, a hosted cloud-based predictive dialer platform designed to help collections clients reach contacts quickly, easily, and cost effectively.
9.12.2011
Predictive Dialer PerfectDialer.com Can Save Businesses Time and Money Predictive dialer provider PerfectDialer.com forever ends the need for manually dialing phone numbers. Instead, customers just have to upload their select list of phone numbers and the predictive dialer system can then simultaneously call five numbers, connecting you only to live callers in order to avoid connection delays.
9.8.2011
Debt Collector Uses Predictive Dialer to Reclaim Funds Predictive dialers can be utilized to promote a product, service or upcoming event getting the message out to a large amount of people quickly. However, sometimes this technology is used for evil instead of good.
9.6.2011
Outbounders.com Unveils Full-Service Virtual Predictive Dialer Telemarketing Solution Outbounders.com, a sister company of Global Sky, has just launched its virtual outbound telemarketing predictive dialer service. By selecting this full-service virtual outbound telemarketing solution, business owners will gain access to an inexpensive and efficient way to operate cost-effective telemarketing campaigns.
8.30.2011
Aspect Ranks First in Predictive Dialer Market in North America Aspect, a provider of customer contact solutions including predictive dialers, revealed that it is leading the North American Outbound Dialer Systems Market as per the findings from Frost & Sullivan.
8.24.2011
Predictive Dialer Powered by VocalCom is Crucial for Managing Outbound Campaigns Hermes Eagle, a predictive dialer from VocalCom, offers an innovative way that company officials claim can increase productivity levels by 70 percent for outbound campaigns.
8.23.2011
Magnalogix Predictive Dialer Can Streamline Business Operations Las Vegas-based Magnalogix offers complete VoIP dialing solutions that can be personalized for either one user or a large call center. The company's predictive dialer delivers multiple benefits that can help to seamlessly align business operations including reducing operational costs, increasing revenues and offering a high level of customer satisfaction. The Magnalogix Predictive Dialer includes live transfers, a Do Not Call registry scrub and basic CRM. According to the company's website, the Magnalogix system works on all PC, Mac or Linux machines, and only a USB headset is needed to get the system up and running. In addition, the predictive dialer has the ability to work in a majority of countries all over the world.
8.16.2011
SpitFire's Predictive Dialer can be Seamlessly Integrated with Multiple Applications SpitFire is a company that powers a highly affordable predictive dialer solution that was created to be very easy to use, simple to install and scalable for growing organizations. In addition, the dialer has multiple apps that its software has the ability to work in conjunction with. This predictive dialer can be seamlessly integrated with Customer Relationship Management (CRM) applications that are either Windows or Web-based.
8.15.2011
MDLsolutions Unveils Windows-Based Predictive Dialer Call Center Software Solution MDLsolutions, a provider of customized telecommunication software solutions, in partnership with 3CX, a provider of software-based IP PBX that replaces traditional proprietary hardware PBX, announced a new predictive dialer call center software solution.
8.9.2011
Ytel Predictive Dialer to Be Used in 2012 U.S. Political Race YTEL, a provider of enterprise call center software, has revealed that a global marketing agency has recently chosen the company's predictive dialer, as well as its voice broadcast and SIP trunking products to get the word out about political candidates across three contact centers located around the world.
8.8.2011
Leads360's Predictive Dialer Helps Turn Leads into Customers Leads360, a provider of sales lead management software, has just launched Leads360 Dial-IQ, the first intelligent outbound predictive sales dialer, which has already helped to increase efficiency in a few short months after making its way to the market.
8.3.2011
Churches, Schools Benefit From Predictive Dialers If you work for a nonprofit such as a school or church, you might be interested to see how predictive dialer technology can help in ways you probably haven't considered.
8.1.2011
SafeSoft Solutions Unveils Predictive Dialer for Political Fundraising and Campaigns SafeSoft Solutions, a provider of telemarketing solutions such as predictive dialer and call center software, has launched a fundraising/campaigning solution named the Market Dialer.
7.25.2011
Ontario Systems' Clients to Benefit from TCN Predictive Dialer Technology A partnership has been announced between TCN Inc. and Ontario Systems, an Indiana-based accounts receivable software firm. This partnership is expected to enable Ontario Systems clients to make use of the TCN web-based telephony services, including its predictive dialer.
7.19.2011
Impact Dialing Utilizes Predictive Dialer to Offer Edge over Competitors Impact Dialing is a startup corporation that has recently received funding from the Band of Angels group. The Impact Dialing product is an automatic predictive dialer system that calls directly from a predetermined list of phone numbers, greatly increasing efficiency due to the elimination of manual selection and number entry.
7.18.2011
Predictive Dialers from SpitFire Can Help Your Business Excel SpitFire's predictive dialer has the ability to greatly increase the productivity of call center agents. The company's website states that its software is five times faster than manually dialing, which means more talk time and increased efficiency.
7.13.2011
Red Cross Increases Donor Relationships with CRM System that Includes Predictive Dialer The Biomedical Services division of the American Red Cross has almost completed a multimillion-dollar initiative in which new CRM systems will be used, internal business processes have been altered, and upgrades have been made to the call center technology, which includes the addition of predictive dialer technology. In addition, 26 call centers throughout the U.S. have been consolidated into three huge centers.
7.12.2011
SoundBite Communications Expands Predictive Dialer Offering SoundBite Communications, a provider of cloud-based customer communications solutions, recently revealed increased capabilities that have been made to its predictive dialer. Some of these new functionalities are session recording, session transfer and enhanced Agent Voice Portal, multi-channel strategies, local caller ID, call blending, custom disposition codes, campaign management tools, filtering and Full API access.
7.6.2011
Intelligent Sales Technology Introduces 'Predictive Dialer 2.0' According to Intelligent Sales Technology, a traditional predictive dialer could be hindering businesses from completing a higher volume of sales without their knowledge. "Old school" predictive dialers abandon two to three percent of calls with every call attempt, they don't work well for B2B and complex B2C, and they only "predict" call time, not appointments or sales, according to the company's website.
7.5.2011
Indosoft Expands Functionalities with XML Library That Can Deliver Q-Suite ACD and Predictive Dialer Capabilities Indosoft, a company that has developed products including Contact Center and ACD Software for Asterisk named Q-Suite, has just launched its newly improved XML library and API, which has elevated functionalities that third party application developers have available when using Q-Suite ACD for CTI Integration to the Asterisk telephony platform. Development time is greatly reduced through the availability of Q-Suite API, due to the fact that it provides comprehensive ACD and Predictive Dialer functionality that leverages the phone service features already offered by Asterisk.
6.29.2011
Predictive Dialer Technology Didn't Violate TCPA in Wells Fargo Case While ASA International, the Association of Credit and Collections Professionals, is seeking to loosen laws that limit the methods collections agency can use to pursue debtors, others are finding loopholes in the law that work to their advantage. Case in point is the ruling last week in Chicago where a federal court dismissed a claim that call center agents working on behalf of Wells Fargo used predictive dialer technology to contact the granddaughter of plaintiff Dolores Hart via her cell phone, in an effort to collect on a car loan.
6.28.2011
MarkeTel Systems Offers Unified Communciations Solution Incorporated with a Predictive Dialer Founded in 1993, MarkeTel Systems offers multiple contact center solutions that the company claims can not only increase productivity by an estimated 300 percent, but also can dramatically increase efficiency levels at call centers around the world. MarkeTel's enterprise level product the 'MarkeTel Pursuit' , is a unified communications solution that comes complete with a predictive dialer, auto dialer, IP-PBX, dynamic scripting and real time reporting software.
6.22.2011
New Study Says That Cloud-Based Solutions Such as Predictive Dialers Can Lower Call Center's Costs Call centers can lower the cost of their workforce optimization infrastructure by over 43 percent throughout a duration of around five years, simply through utilizing cloud-based offerings such as a predictive dialer instead of purchasing and then installing expensive equipment in their own facilities, according to a new Frost & Sullivan report entitled "Premise vs Hosted Contact Center: Total Cost of Ownership Analysis."
6.21.2011
SpitFire Releases New Enterprise Blended Predictive Dialer Many SpitFire's customers have been using SpitFire's Pro Predictive Dialer for quite some time. However, the company's just released Enterprise Predictive Dialer includes all of the beloved features of the first dialer system but now incorporates even more functionalities including an easy-to-use graphic interface.
6.15.2011
Can't Afford a Brand New Predictive Dialer? Buy it Used! Predictive dialers can help you get an important message out to a large amount of people in a short amount of time. UsedDialers.com offers customers that may not have enough money to purchase a brand new predictive dialer the chance to still have access to the same innovative technology, with a website that is completely devoted to selling used predictive dialers.
6.15.2011
Ytel Offers Powerful Predictive Dialer with Multiple Capabilities Ytel, a company originally founded in 1998 as an Internet Telephone Service Provider, has created a highly affordable predictive dialer that is easy to use and boasts many different functions.
6.8.2011
OAISYS 7.0 Can Be Integrated with Predictive Dialer OAISYS, a provider of business call recording and contact center management solutions, recently made the most up-to-date version of its Talkument and Tracer solutions available to the public. Version 7.0 even has the ability to seamlessly integrate with a predictive dialer.
6.7.2011
Pinnacle Mortgage Group Deploys NEC UNIVERGE SV8100 with Predictive Dialer Functionality to Improve Call Center Operations NEC Corporation of America (NEC), a provider of advanced communication and IT solutions recently revealed that Pinnacle Mortgage Group, a mortgage banking firm, has begun using NEC UNIVERGE SV8100 all-IP communications servers in two locations, in order to greatly reduce long-distance costs. Synergy also helped integrate the SV8100 with an existing predictive dialer solution, allowing Pinnacle to continue managing outbound sales campaigns targeted to customers in multiple states.
6.1.2011
Digerati Now Offering Predictive Dialer Solution Digerati Technologies, a provider of cloud communication services around the world, has just launched a cloud-based predictive dialer solution. This product was created from the ground up, in order to meet the requirements of businesses with call center or telesales departments.
5.23.2011
Predictive Dialer Provider SoundBite Communications Awarded the 2011 North American Frost and Sullivan Company of the Year Award Due to SoundBite Communications innovative tools including its predictive dialer, Frost and Sullivan has given the company the prestigious award of the 2011 North American Frost and Sullivan Company of the Year Award.
5.17.2011
AgentDialer is a Simple Yet Affordable Predictive Dialer System AgentDialer is scalable, flexible and affordable predictive dialer that any business can utilize in order to increase efficiency. This predictive dialer technology doesn't need any additional costly hardware or even a telephone line, as calls can be made through the internet directly by a computer. The only hardware requirement for this system is your computer, plus an USB headset that enables an agent to talk to a live person through their personal computer.
5.13.2011
Predictive Dialer Can Help Greatly Improve Insurance Industry When it comes to the insurance industry, SpitFire is an expert. Along with an in-depth understanding of prospecting for the insurance business, SpitFire's predictive dialers can help increase growth rates and add millions to an Insurance agency's bottom line. Insurance companies in most cases offer a complete suite of Insurance and financial products, thus selling many different types of Insurance.
5.4.2011
The Predictive Dialer - Does It Have a Place in Collections? Predictive dialers are something that can have an adverse effect on a person, yet call and contact centers throughout the global marketplace rely on this technology because it offers ease, convenience and the speed needed in order get a live person on the line.
4.29.2011
Spitfire's Add-Ons Related to Predictive Dialers Explained Spitfire, a leader in predictive dialers, offers many add-ons that are related to its predictive dialers systems.
4.28.2011
What is a Predictive Dialer? A Predictive Dialer is a computer-based dialing system that has the ability to quickly make multiple outbound calls, pulling from a database of phone numbers that connect to a variety of communication and telephone lines. The configuration and the amount of agents using this system will affect how many calls the Predictive Dialer places per hour.
4.18.2011
Drishti-Soft Launches New Predictive Dialer System for Outbound Contact Centers Last week, it was announced that Drishti-Soft had launched a new type of Predictive Dialer that can be utilized in order to provide a way to more easily and effectively target prospective customers in various types of campaigns.
4.12.2011
Using Call Monitoring with Predictive Dialer Employers who hire people to work at call centers who use predictive dialers on a daily basis, want to be sure that their employees are doing an effective job. It is crucial to the call center industry to have the correct tools to properly train your staff, ensuring that customer service stays at the highest level possible.
4.5.2011
Predictive Dialer Software Can Help Increase Profits for Mortgage Companies Predictive Dialer Software provided by SpitFire, can help to dramatically lower marketing costs and can increasing the rate of selling by a staggering 400 percent. Predictive dialers can help to reduce the amount employees required to satisfy your customers, while allowing for the selected employees talk to a much greater amount of people, in the same amount of time.
3.31.2011
Insurance Agencies Find a Predictive Dialer That Understands Their Business If you run an insurance agency, chances are, cold-calling is an important tool for you. Cold-calling, while it can be an effective method to generate new business, is a lot of work. It's laborious, repetitive and can waste a lot of time if not streamlined to be as effective as possible. Though you may have the best agents in the world, everyone is slowed by the limitations of manually dialing the phone. You may have considered using a predictive dialer in the past, but dismissed it as not right for your insurance business.
3.23.2011
Indosoft Announces Upgraded Predictive Dialer Technology for Asterisk Indosoft, a global provider of call center software for Asterisk, has upgraded its predictive dialer technology based on open source Asterisk. Predictive Dialers are used by outbound call centers in orderto keep their call center agents talking on the phone constantly.
3.15.2011
Personalized Predictive Dialer Systems OPC Marketing maintains the capabilities to build a SpitFire Call Center Solution that will fit according your individual business needs. SpitFire has telemarketing-related Predictive Dialer systems that can be customized to work in conjunction with any product or service.
3.8.2011
SpitFire's Predictive Dialer Offers Great Benefits SpitFire's predictive dialer system has the ability to know when agents will finish the first call they have made, and the system will automatically dial another phone number while agents are still talking to previous customers. The phone call is then passed to an agent instantly-after a customer picks up the phone. Predictive Dialers can organize leads in a great way. The first time a number has been called, it will remember what time the call happened, the outcome of the call, and will not call the customer again unless previously determined.
2.28.2011
Predictive Dialer: Telemarketers Ask People to Remove Numbers From Do Not Call List Days before rules to stop irritating calls from predictive dialers and SMSes start in New Delhi, telemarketing firms are sending messages to cellular subscribers to remove their numbers from the "Do-not-call registry-," a press release revealed.
2.22.2011
Frost & Sullivan Recognizes Noble Systems for Dominating the Outbound Dialer Systems Market Frost & Sullivan announced it has awarded Noble Systems with the 2010 North American Frost & Sullivan Award for Product Line Strategy of the Year in the outbound dialer systems market. In a market with constant challenges, Noble has found continued success using its broad outbound customer contact product line, which enables it to offer solutions to a larger number of potential customers at any given time.
2.16.2011
LiveVox Deploys Predictive Dialer Account Penetration Analytics LiveVox Inc., a provider of cloud contact center solutions, today announced the release of its account penetration analytics for predictive dialer calling campaigns, in a press release.
2.10.2011
Talkument and Tracer Solutions Use Predictive Dialer Solutions to Enhance Customer Service OAISYS has unveiled the new version 7.0 release of its Talkument and Tracer solutions and has made them available for early adopter field trials.
2.2.2011
Businesses Becoming More Productive by Using Predictive Dialer Business strategies hinge on customer-centricity, which is defined as when a company cares more about the needs and behaviors of its customers, rather than short-term profits. Every step a company takes, they must constantly be thinking about customer satisfaction and value. Customer-centric thinking doesn't just benefit the customer, but the business as well. In fragile economic times where customer confidence has dropped, professionals look to increase their market share by satisfying the customers in their community.
1.28.2011
Predictive Dialer Provider Telstar Expands its Executive Management Team TelStar Hosted Services has added seasoned marketing, finance and information technology executives to its leadership team.
1.19.2011
TalkFree Sells More Than 1.5 Million Mobile VoIP Dialers TalkFree, a VoIP and mobile VoIP carrier, has announced that it has surpassed 1.5 million downloads of its mobile VoIP dialers, along with record call completions, SIP-terminated voice minutes, mobile VoIP calls and minutes of use for the sixth consecutive quarter.
1.14.2011
Predictive Dialer from Voice2Phone Simplifies Call Processes A recently released predictive dialer tool from Voice2Phone now allows for accuracy and efficiency when handling high call volume and performing phone surveys. The new tool is able to detect and handle answering machines and voicemail boxes, as well as stay on the line and wait until the respondent is ready to receive the message.
1.6.2011
SpitFire's Predictive Dialer Enhances Communication in the Mortgage Industry As a professional focused on driving success in the mortgage industry, you have had more than your fair share of frustrations in the last couple of years. The global economic downturn and the crash of the housing market do not have to seal your doom, however. These events may just signal that you need to change what you are doing to find qualified customers so you can continue to drive profitability.
1.4.2011
VoiceServe Intros New Version of Vippie Mobile Dialer for iPhones VoiceServe has introduced a new version of Vippie mobile dialer for iPhones that supports video calling to other iPhone users as well as to any session initiation protocol (SIP) device.
12.22.2010
PharmMD Taps CosmoCom's Virtual Contact Center Technology for MTM Services PharmMD has selected CosmoCom's virtual contact center technology to advance its Medication Therapy Management (MTM) Services to improve patient outcomes and lower healthcare costs.
12.13.2010
Predictive Dialer Holiday Special from SpitFire A sweet December special from SpitFire Dialers has popped up recently: For a limited time period, you can purchase two SpitFire Software solutions and get one for free including one year of technical support.
12.10.2010
InsideSales.com Announces PowerDialer for Salesforce 3.0 InsideSales.com, a major player in productivity software for inside sales professionals, has introduced version 3.0 release of the PowerDialer for Salesforce product.
12.2.2010
ISIS to use CPP's Predictive Dialer for Improved Payment Processing Certified Payment Processing (CPP) has unveiled a website for its new sales division- ISIS Direct. This portal has been designed to highlight the ISIS Direct products and services, as well as recruit those interested in professional advancement and financial growth to be account consultants.
11.19.2010
Predictive Dialer Provider SoundBite Announces Financial Results for 3Q 2010 SoundBite Communications has announced its financial results for the third quarter 2010, saying that the third quarter revenues saw a drop of seven percent in comparison to the same quarter in 2009.
11.11.2010
EMEA Market Demand for Predictive Dialer Systems Set to Rise Sales of new as well as add-on outbound dialer (OBD) systems for use in debt collection activities has increased, according to new analysis from Frost & Sullivan.
11.5.2010
East-European Communication Services Installs ACD and Predictive Dialer Software East-European Communications Services, a provider of telecom services since 1995, has upgraded its contact center technology platform with the deployment of Indosoft's Q-Suite 5.0.
10.27.2010
Telecom Service Provider Deploys Predictive Dialer East-European Communications Services, a provider of telecom services, has announced the successful upgrade of its contact center technology platform with the deployment of Q-Suite 5.0, call center software for Asterisk.
10.18.2010
Eliminate the Fear of Using Your Dialer with Professional Do-Not-Call Service Providers If you make outbound calls to your customers, whether you're a large organization calling all across the U.S. or a smaller contact center that calls within a single state, you'll know by now that obeying do-not-call rules is critical to avoid large fines - up to $16,000 per violation - not to mention avoid angering potential customers. With both federal legislation in place, which is covered by Direct Marketing Association (DMA) do-not-call lists, and a mishmash of state laws regarding do-not-call - 50 different sets of laws - outbound calling without a professional solution in place becomes all but impossible.
10.15.2010
Predictive Dialers Help Drive Success in Chile Call Centers Predictive dialers can go a long way to providing a streamlined experience within the call center, driving efficiency and productivity. For the call center industry in Chile, growth in 2010 was 5-6 percent as companies there are moving towards hosted solutions and recording technology.
10.15.2010
inContact Explores the Impact of Cloud on Customer Experience inContact, a provider of on-demand call center software and call center agent optimization tools, announced the conclusion of the fifth annual inContact User Conference.
10.15.2010
Dialogue Marketing Implements Interactive Intelligence Business Communications Software Interactive Intelligence, a provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation, announced that Dialogue Marketing, which creates customer relationship management or "CRM" services, has reduced costs using an all-in-one IP communications software suite from Interactive Intelligence.
10.15.2010
NTCA to Use Zotec's Dialers to Reach Patients North Texas Children's Anesthesia, LLC (NTCA), out of Southlake, Texas, has inked a three-year billing services contract with Zotec Partners. NTCA is a private group of physicians with a combined subspecialty experience of more than 100 years in neonatal/pediatric anesthesia.
10.14.2010
NACR Named Vendor of the Year by Avaya Predictive Dialer System User Group NACR (North American Communications Resource, Inc.), a certified Avaya Platinum Channel Partner and a provider of communications solutions for businesses, has been named "Vendor of the Year" by the Avaya Predictive Dialer System User Group.
9.30.2010
The Way Predictive Dialers Work Predictive dialers can be vital components of a business' customer service processes and efficiency, but how do they know when a call center agent will be ready to take a call? Intricate software enables predictive dialers to time the calls so that agents will be free to answer.
9.17.2010
Verizon Eliminates White Pages in New Jersey New Jersey regulators approved a measure this week that will make the online version of the white pages the standardized directory for the state from now on.
9.1.2010
OPC Maintains 'Excellent' Customer Service for Predictive Dialers Using a predictive dialer increases the productivity of the company by drastically increasing the time agents spend on the phone talking to actual customers or prospective clients.
8.26.2010
RingCube vDesk Provides Secure Desktop Management for Granada Corp's Distributed Call Center Workforce Managed virtual workspaces provider RingCube Technologies announced that Granada Corp has selected the RingCube's vDesk for secure desktop management of its rapidly growing distributed call center workforce.
8.21.2010
Predictive Dialer: The Workhorse of Any Outbound Call Center Any organization that routinely runs outbound telemarketing, telesales or market research campaigns knows that you need a predictive dialer in order to achieve the most efficient and cost-effective campaign possible. With a predictive dialer in place, a company can save a bundle on labor costs and ensure timely completion of all outbound projects. And keeping operations lean and mean in this down economy is of utmost concern - especially in the highly competitive call center outsourcing industry.
8.10.2010
Skullcandy Unleashes Telesphere Hosted VoIP and Call Center Application Skullcandy, an audio technology company known for its high-powered, cool-looking headphones and other technologies, recently announced it has selected Telesphere, a provider of nationwide managed telecommunications and Internet services, to supply hosted voice and data services to its Park City and San Clemente locations.
8.4.2010
OPC Marketing Offers End-of-Summer Deal on Predictive Dialer Technology Are you in the market for predictive dialer technology? This month, you're in luck. OPC Marketing is offering 25 percent off your entire invoice during the month of August.
7.27.2010
IPscape Adds Twitter Functionality to Aid Contact Center Productivity IPscape, an Australian cloud-based provider of contact center technology, announced it has added Tweet functionality to multi-channel contact center technology, in order to aid contact center productivity. The beta availability of Twitter is introduced as an integral element in its multi-channel contact center technology solution.
7.22.2010
Three Ways Companies Are Ripped off by Credit Card Processors True, Congress is approving an unspecified limitation on debit card fees to merchants, but officials of IdealCost.com say they are "ignoring several ways in which credit card processors are costing businesses across America millions of dollars through deception and outright lying."
7.13.2010
Are Great Headsets Necessary for Call Centers? Probably not. And hey, it's not really necessary to give 'em comfortable chairs, level desks, working computers or uncontaminated drinking water, either, if that's how you feel about it. Ha ha. Just kidding. OSHA'll get you if the drinking water's contaminated.
6.29.2010
Virtual Hold Receives Call Center Excellence Award: Predictive Dialer Report Virtual Hold Technology has received a Call Center Excellence Award in the category of Best Technology Solutions Provider from the International Quality and Productivity Center.
6.23.2010
GetResponse Announces Results of its E-mail Marketing and Social Media Integration Report GetResponse, an e-mail marketing provider for the small- to medium-size business sector and flagship product of online solutions provider Implix, has announced the results of its "Email Marketing and Social Media Integration Report."
6.18.2010
Spitfire Featured in Call Automation Review: Predictive Dialer Report Stephen Sockett, who runs a home-based call center, recently wrote up a review of what he considers to be some of the top predictive dialer applications. "I have had the privilege of trying a few different predictive dialer applications while running my home based call center," he said, adding "some are amazing (I am still using my Spitfire Predictive Dialer, I love it)."
6.10.2010
IVR Technology Debuts iSurvey IVR Technology Group, a provider of intelligent voice response services and solutions, has announced the unveiling of a new streamlined approach to automated survey response capture that is also rich in attributes: iSurvey.
6.4.2010
SpitFire's Predictive Dialer: Could it Be the One For You? Wouldn't you like a company to offer a few beneficial add-ons to its predictive dialer software? And wouldn't you want it to start small and upgrade by adding additional hardware and software licenses?
5.27.2010
Everbridge, AccuWeather Collaborate to Ramp Up 2010 Hurricane Season Preparedness Provider of notification systems Everbridgehas announced its collaboration with partner AccuWeather and organizations in the Gulf and Atlantic Coast regions to ramp up emergency preparedness efforts in light of extreme 2010 hurricane season predictions.
5.21.2010
Affinion Signs Agreement to Acquire Connexions Affinion Group, Inc., a global player in customer engagement solutions that enhance and extend the relationship and loyalty of millions of consumers of financial service, retail, hospitality and e-commerce companies, has signed an agreement to acquire Connexions Loyalty Travel Solutions.
5.14.2010
Predictive Dialers' Versatility Underlined by List Inclusion Recently PCQuest published a list titled "18 Ways to Communicate Effectively," including such products as WebCam Looker 4.4 ("WebCam Looker is an easy to use and powerful video surveillance system for monitoring and broadcasting images of your home/office or mobile phone") and VoxOx 2 - "This service unifies all of your communication channels voice, video, IM, text, social media, e-mail, fax and content sharing into a single interface."
5.12.2010
Pay-Per-Call Providers Should Stick to Call Quality Guidelines: Telmetrics Recommends Best Practices Pay-per-call marketing programs can go long way to popularize products and brands. But there must be a mechanism in place to evaluate the effectiveness of each program.
4.28.2010
Predictive Dialer Used for Billing and Collections Utah-based Bonneville Billing & Collections officials say the company uses a predictive dialer system to handle its medical and utility accounts for the Western region of the United States, for clients "in Utah, Idaho, Oregon, Washington and Wyoming," said Jim Eastwood, Dialer Manager for Bonneville.
4.21.2010
InsideSales.com Named Finalist in 2010 CODiE Award for Predictive Dialer Solution InsideSales.com, the premier phone dialer software provider, alongside Adobe Systems and BroadSoft, Inc. has been named as a CODiE Award Finalist for 2010 in the Best Communication Solution, namely its predictive dialer system, in the Software Category.
4.19.2010
Want a Predictive Dialer? With OPC's New April Incentive, Everyone Can Own One For any company starting a business, savings is always key to ensuring budgets are being met, not exceeded, while simultaneously completing all required tasks and operations.
4.12.2010
With Predictive Dialer Technology, Drishti Helps QDF Improve Operations It's no surprise that predictive dialer software allows companies to manage calling schedules in a timely, effective manner. While in theory this seems like a grand idea to maximize agent productivity, customer success stories featuring a predictive dialer software are seldom reported.
4.7.2010
Predictive Security Analytics Getting Boost The Federal Aviation Administration has begun a research and development pilot aimed at helping the agency detect and react to hackers before they have a chance to attack FAA systems, IBM and the FAA announced Tuesday.
3.31.2010
FCC Proposes Rule on Limiting Calls to Customers Mobiles Recently the Federal Communications Commission published in the Federal Register a proposed rule that would limit the ability of banks, lenders, utilities, debt collectors and others to make calls to their customers' cell phones.
3.22.2010
QDF Deploys Predictive Dialer, Ameyo Technology to Comply with Ofcom Regulation Philippines-based Quinn Data Facilities, or "QDF," announced that, with Drishti-Soft's predictive dialer and Ameyo technology, the company was able to effectively comply with Ofcom regulation while maintain an aggressive call pacing ratio.
3.15.2010
Drishti's Ameyo & Predictive Dialer Provides Advanced Capabilities to Insurance Companies Provider of communications technologies Drishti-Soft Solutions' smart solutions like Drishti's Ameyo Ensure and its predictive dialer module provide advanced capabilities that can be leveraged by any insurance selling enterprise to gain a "significant edge" over their market counterparts.
3.8.2010
Predictive Dialer Analytics, Data Mining: Forrester "The Forrester Wave: Predictive Analytics and Data Mining Solutions, Q1 2010" evaluates products from nine vendors against 53 criteria in three categories.
3.4.2010
Outbound and Predictive Dialer Markets to Grow: DMG Consulting The market for predictive dialer or outbound dialing solutions is expanding--it did not die with Do Not Call regulations and restrictions on marketing 'robocalls'-driven by the demand for outbound notifications followed by agent-assisted calls for customer care and collections. Companies are discovering outbound calls and notifications is win-win: enabling superior customer-retaining service and cutting costs over staffing for unpredictable live-agent inbound calls.
2.26.2010
Suntrust Replaces Predictive Dialer with Intelligent Automated Communications Solution from Varolii SunTrust, one of the nation's largest and strongest financial holding companies, chose to replace its predictive dialer technology with an intelligent automated communications solution from Varolii Corporation.
2.16.2010
Predictive Dialing Enlisted for Emergency Warning in Ohio Predictive dialing isn't generally thought of as a critical life-saving tool, but it can be used to help minimize the loss of life during natural disasters.
2.12.2010
Convergys, Microsoft Partner on New Smart Communications Suite Convergys is partnering with Microsoft to create the Convergys Smart Communications Suite powered by Microsoft. Currently under development, the solution will reportedly be the first pre-integrated and pre-configured billing and customer care platform. A release date for the new product has not yet been set.
2.3.2010
Why Use a Predictive Dialer? For many in the call center industry, predictive dialers are still yet to be implemented. Some may think they are not as effective as having agents in the office making the manual calls, while others just simply don't understand the process.
1.29.2010
Report: Survive Tough Times with Better Customer Service Are Americans being more careful how and where they spend their money?
1.15.2010
Starbucks to Close Call Center at Headquarters, Outsources to Sitel While it's no surprise the SMB market suffered the affects of the economic recession in 2009, it looks as if some major organizations also experienced the rash of the hard times.
1.6.2010
OPC's President Talks Recession: Suffering Downsizing, Companies Turned to Predictive Dialer Systems In continuing with last week's discussion on predictive dialer manufacturer, OPC marketing's 2009 progress, Michael Henochowicz, president, tells TMCnet in a recent interview about how the recession affected the company's performance.
12.30.2009
OPC Marketing Discusses 2009 Progress, Big Announcement Planned for 2010 No matter how big or small, every company has experienced some effects of the current economic recession. Whether its downsizing or budget cuts or complete department terminations, the recession has been weighing heavily on the shoulders of those trying to hold up the professional world.
12.18.2009
OPC Marketing Helping Users Switch from Auto to Predictive Dialer With the current changes in auto dialer laws, namely requiring pre-consent of every consumer or individual that a telemarketer is calling, there's been a major change in how auto dialing is viewed, and how the new restrictions have changed operations for many companies.
12.4.2009
Predictive Dialer Manufacturer's 'Two for One' System Special to Aid Companies in Tough Economy After speaking with predictive dialer manufacturer, OPC Marketing's President, Michael Henochowicz in a recent TMCnet interview, it's evident that the company is increasingly aware of what the economy has done to every industry, including the call center and customer relationship management, or "CRM," industries.
11.18.2009
Why Predictive Dialing Is Essential for Small Businesses It's obvious to see why a predictive dialer, like OPC Marketing's SpitFire Predictive Dialer, is helps large companies and enterprises escalate their businesses to the next level. With the ability to run multiple calling campaigns simultaneously, larger enterprises can benefit by using a system such as OPC's to reach a larger customer base in a shorter amount of time.
11.9.2009
OPC's Tech Support Team Records 100% Positive Results in October By providing many support options for its systems users, predictive dialer manufacturer, OPC Marketing ensures that all customers are satisfied at all times.
11.2.2009
OPC Reseller Program Offers Individuals Educated Career Path Predictive dialer manufacturer OPC Marketing offers a reseller program that allows distributors from any geographical location, including the United States and Canada, a powerful and profitable resource ability to offer the company's products and services as stand-alone services or part of an integrated application system.
10.26.2009
OPC's Emergency AutoDialer Allows Users to be Prepared for Unpredictable Situations There are unpredictable scenarios in every aspect of life. From business to personal, situations occur that are out of management, employees and individuals control that cause stress and a decline in work productivity.
10.19.2009
Predictive Dialer Provider's Systems Helpful for Mortgage Industry Professionals While predictive dialer manufacturer OPC Marketing's flagship product, SpitFire Predictive Dialer, is an essential operational asset for companies in the customer relationship management, or "CRM," industry, the services offered by the company stem much farther than just assisting – and perfecting – call center operations.
10.15.2009
Predictive Dialer Provider Offers Many Support Options for Users Predictive dialer manufacturer, OPC Marketing's flagship product, the SpitFire predictive dialer, is a high demanded industry application that offers computer-based dialing for call centers looking to maximize on their products.
10.9.2009
Predictive Dialer Add-ons to Ease Call Center Operations With call center provider's offering their customers the most beneficial software systems to create a successful platform to conduct and secure contracts, Texas-based predictive dialer manufacturer, OPC Marketing's systems add-ons are ways one can improve their systems.
10.2.2009
OPC's Predictive Dialer Not the Only Successful Company Product Texas-based predictive dialer manufacturer, OPC Marketing's Spitfire Predictive Dialer system is undoubtedly the company's flagship product.
9.24.2009
OPC Offers "Cash for Clunkers" Type Discounted Predictive Dialer Promotion With the current economic state, SMBs and large enterprises alike are making every effort they can to stay conscious about spending costs. And, with these businesses cutting budgets and working towards finding affordable, systems for their operations, customer relationship management, or "CRM," providers need to do their best to offer the more satisfying deals for their customers.
8.27.2009
OPC Marketing: Buy a Predictive Dialer, Get Free Agent PCs This month, the company reminded businesses that now is a better time than ever to buy a predictive dialer and as an added bonus, is giving away free agent PC's with SpitFire Predictive Dialers.
8.21.2009
ATA: FTC Doing a Good Job Despite Surge in Phone Scam Activity "Unfortunately, there are illegitimate practitioners in every industry including telemarketing, and in economic times like these, phone fraud is certainly on the rise just like all forms of criminal activity." explained ATA CEO Tim Searcy. "We agree that the do-not-call registry is clearly working to ensure that consumers can opt out of commerce channels at their sole discretion."
8.12.2009
OPC Marketing: Where Are Predictive Dialers Now? Now, with November, and a non-election season around the corner, I reached out to Erin Henochowicz co-owner of Addison, Texas-based OPC Marketing, a provider of predictive and auto dialer software, to find out where the buzz in predictive dialer technology currently lies.
7.14.2009
SpitFire Open Interface Honored for Innovation The award is presented to those companies with innovative products for voice, data and video communications and who have demonstrated a vision, leadership and attention to detail that distinguish the offerings among others in the marketplace.
6.25.2009
Buy One, Get One Predictive Dialer Sale According to the company, this promotion offers current customers a chance to upgrade their existing SPD systems cost effectively and offers customers starting up a call center the chance to buy necessary technology while saving on cost.
6.12.2009
Spitfire Predictive Dialers Come with Free Quality Leads While a variety of predictive dialers are available in the market, OPC Marketing offers a robust line of SpitFire Predictive dialers, which the company positions as the most well known and searched for predictive dialer brand on the Internet.
5.21.2009
Predictive Dialers for Improved Debt Collection To help make it easier and more efficient to collect debt and increase revenues, companies are turning to predictive dialers and automated systems to reach out to more people, more frequently, and for less cost than having agents dialing each time trying to get a hold of live contacts to deliver the message.
5.15.2009
OPC Marketing Offering Free Hybrid Dialer Upgrade According to the company, their SpitFire offerings can effectively increase productivity by reducing the amount of time each agent must spend on each call and increasing the number of right contacts - so that each agent's time is used to promote the activities of the center.
5.4.2009
Canada Introduces Anti-Spam Legislation, Could Look At Do Not Call The ECPA, known as Bill C-27, will, it says, deter the most dangerous forms of spam, such as identity theft, phishing and spyware, from occurring there and will help drive spammers out of the country.
4.23.2009
Contact Center, Enterprise Performance Management Solutions Sales Healthy Despite Slowdown: New DMG Consulting Report Amidst the economic doom and gloom, new research from DMG Consulting, the 2009 Contact Center and Enterprise Performance Management Market Report reveals a bright spot: growing sales of contact center and enterprise performance management solutions.
4.16.2009
Is Your Call Center Missing the Latest Innovations in Predictive Dialers? Predictive dialers such as those offered by OPC Marketing and its SpitFire solutions have shown to effectively increase productivity by reducing the amount of time each agent must spend on each call. At the same time, these solutions increase the number of right contacts for each agent, ensuring their time is used to promote the activities of the center.
4.9.2009
Outbound Applications Rise Despite Economy The recently published report, "The Rise of Outbound Applications in an Economic Recession (Strategic Focus)" reviews the tactical and strategic opportunities for vendors and enterprises in a down economy and focuses on the applications being deployed for outbound solutions.
4.3.2009
Emerging Contact Center Analytics Apps Reduce Costs by 5 to 10 Percent A new report by DMG Consulting reveals that two new classes of applications: customer experience analytics (CEA) and desktop analytics (DA) applications are delivering cost savings of 5 percent to 10 percent to organizations.
3.24.2009
Predictive Dialers Helping Small Businesses Survive While communications with customers is key to success, outreach can be a time consuming and expensive task if not properly executed. Through the use of predictive dialer technology, it is possible to automate calling tasks while remaining in compliance.
3.20.2009
FCC Seeks Comment on TCPA Autodialer Rules The request, filed by Paul D.S. Edwards, is asking whether a creditor may place autodialed or prerecorded message calls to a telephone number associated with wireless service that was provided to the creditor initially as a telephone number associated with landline service.
3.13.2009
Businesses Save Money Through Interactive Outreach To Customers, According to Forrester Organizations seeking to reduce costs and improve customer service can do so by intelligently reaching out to customers through outbound notification: interactive voice messages, e-mail, and SMS, rather than relying on annoying one-way home phone 'robocalls'.
2.23.2009
OPC Marketing Provides Superior Predictive Dialer Customer Support OPC Marketing, a manufacturer of the award-winning SPITFIRE brand Predictive Dialer and AutoDialer solutions, knows that providing excellent customer service is crucial for any business, especially during an economic downturn.
12.30.2008
OPC Marketing Ends Successful Year, Looks Foward to 2009 OPC Marketing, a provider of SPITFIRE brand predictive dialers, AutoDialer and Hybrid Dialer solutions for businesses, offers dialing software systems that out perform every other dialer in their class.
11.6.2008
Hybrid Dialers Enhance Call Center Efficiency You've heard about hybrid cars, but what about hybrid auto dialers? A relatively new term, the hybrid dialer became popular in call centers in late 2006.
10.27.2008
Auto Dialers, Including OPC's Spitfire, Make News as Election Nears Automated calls themselves are nothing new, although, according to Stephanie Condon of Cnet.com – a news Web site that's operated by San Francisco-based CBS Interactive – technological advancements have led to more robocall vendors, reducing the technology's price enough to make it an affordable way to reach voters and targets from other types of marketing targets.
10.20.2008
Target Voters with OPC Marketing's Political Dialer Target voters and expand the reach of your campaign without having to travel door-to-door in an effort to spread your message? With OPC Marketing's Political-Voter Contacting Services, those on the campaign trail can broadcast telephone messages to millions of voters instantly to get out their vote.
10.13.2008
OPC Marketing Kick Starts the Economy by Bringing Customer Service Back to the U.S. The offshoring of services and talents seems to have failed miserably --the economic realities of customer service in a company's business plan should be one of the more important things to focus on-- not an after thought, or a way to find the cheapest solution based purely on cost.
10.2.2008
Predictive Dialers Reinvent the Call Center For modern telemarketing, OPC Marketing's SpitFire predictive dialers (SPD) enhance productivity because they automatically place calls and connect agents only when it encounters a live person on the line – enhancing Agent talk time previously wasted on busy signals, wrong or disconnected numbers, and answering machines using a manual dialing process.
8.18.2008
SpitFire SPBX Viewed as New "Must Have" Office Phone OPC Marketing has announced its SpitFire SPBX as the new PBX "Office Phone" solution. With SpitFire SPBX, expensive personnel or outside technicians no longer needed to configure the PBX. In addition, it uses newly designed setup with drag-n-drop technology for call transfers, caller ID popup on a PC's desktop, interoffice (instant messaging) for call training and sales coaching.
7.1.2008
SpitFire Predictive Dialer for Mortgage Businesses OPC Marketing can develop a SpitFire Call Center Solution tailored to fit the needs of any business. Their telemarketing dialer systems can be customized to any product or service.
5.16.2008
The Benefits of Predictive Dialers Predictive dialers have been used in contact and call centers around the world for quite some time as they provide significant advantages in productivity. For those that have yet to implement such technology, consider what is missing in your call or contact center.
4.9.2008
The Importance of Emergency Dialing System Technology When it comes to relaying important notifications, most field offices are overwhelmed by the need to get emergency teams and equipment in place to manually dial to make notifications, especially, when lives, property and other important factors are at risk.
2.29.2008
The Predictive Dialer for Maximum Productivity The predictive dialer is an important element in the call center as it helps to ensure maximum productivity is achieved, and compliance is met.
1.14.2008
SpitFire Predictive: A Fully Loaded Predictive Dialer Because a predictive dialer automatically places outbound calls and delivers answered calls to agents, they are especially important for achieving efficiency in the call center.
12.17.2007
Predictive Dialer Provider OPC Marketing Takes Home 2007 Product of the Year Award OPC Marketing, a provider of predictive dialers, has been awarded a 2007 Product of the Year Award by Customer Inter@ction Solutions magazine for their SpitFire Anywhere VoIP offering.
11.28.2007
Back to Basics: The Benefits of a Predictive Dialer An effective predictive dialer can also help to determine the best time to place a call based on algorithms. By using this method, the system can decide the exact time to place a call to ensure agents are talking to customers as much as possible. A robust system will also keep abandonment rates below the federal requirements.
11.1.2007
SpitFire Predictive Dialer Packs a Punch Predictive dialers have grown in popularity for their ability to increase agent efficiency by eliminating dead time between calls. With a predictive dialer, agents never receive non-productive calls and are only connected once a live caller is on the line.
8.23.2007
A Predictive Dialer Saves the Mortgage Industry Slowdown By choosing a predictive dialer like SpitFire dialers from OPC Marketing, Inc., forward thinking mortgage companies are able to add financial growth to their company's bottom line and drive high quality prospects looking for new mortgage opportunities or avoiding foreclosure.
8.15.2007
Insurance Telemarketing Gets Easier with the Predictive Dialer Predictive dialers incorporate a computerized dialing system using software algorithms that help to increase and manage the opportunity for sales, since many more live contacts are able to be called automatically than those agents who manually dial from a possibly out-dated list or one which has not been checked against the National Do-Not-Call list, can dial.
8.1.2007
Predictive Dialer for the Small Business When it comes to marketing and other calling campaign needs for the smaller business, a predictive dialer offers a solution that dials numbers automatically from a database.
6.15.2007
Remote Agents Get Enhanced Support from OPC's SPITFIRE e-AGENT Offering remote agent capabilities, the e-AGENT makes it possible to route client information to agents over the internet. So agents can be located anywhere in the world--since the only requirement for Agents or operators is a computer with an Internet connection and a telephone line.
5.1.2007
SpitFire Hybrid Dialer from OPC Marketing Awarded 2006 Product of the Year What do you get when you combine a predictive dialer with an auto dialer--a hybrid solution that offers advanced functionality and reliability. OPC Marketing's SpitFire Hybrid Dialer combines the best of SpitFire Predictive Dialer with the best of SpitFireX AutoDialer in one package.
4.20.2007
EOSA - University Shootings - Emergency Preparedness Plan With EOSA you can send a broadcast alert warning to specific campuses, students or faculty groups, police, emergency responders, communities or zip codes in the event of severe weather warnings or other serious conditions.
3.16.2007
Playing It Fair With Predictive Dialers OPC Marketing, a company providing predictive dialer solutions, promotes fair practices with the use of predictive dialers and includes on their website an outline of Predictive Dialing Fair Practices.
2.23.2007
Win-Win in Politics Starts with Predictive Dialers Predictive dialers make sure someone's answering before they have the agent pick up the call and can be targeted to specific calling criteria -- has led some to think they would help a politician contact registered voters. The success of such predictive dialing efforts – are one of the new tactics used by today's savvy politicians.
1.11.2007
OPC Marketing Takes Home 2006 Product of the Year Award for SpitFire HYBRID Recognizing the efficiency predictive dialers bring to agent teams, Customer Inter@ction Solutions magazine has presented SpitFire HYBRID, OPC Marketing's predictive dialer/ auto dialer solution with a 2006 Product of the Year award.
10.11.2006
In the Spotlight: SpitFire Predictive Dialer PRO Gives Agent Productivity a Power Boost Advanced dialing capabilities have become necessary in the outbound call center as the need for agents to quickly and effectively be connected to live caller's increases. When it comes to predictive dialers, OPC-Marketing's SpitFire brand of dialers are “ready to make the call!”
8.29.2006
Another Hurricane on its Way In, Predictive Dialers Here to Help With predictive dialers and auto dialers, alerts can be targeted at specific neighborhoods being threatened to ensure that communities are properly notified and have the resources they need.
7.18.2006
Implementing Call Blending Call Blending is certainly the most priceless innovation to call center technology since the appearance of the predictive dialer.
6.21.2006
Optimizing Human Behavior in the Call Center with Reduced Stress, Disruptions and Conflicts An excellent resource for any Call Center faced with transforming a “no-consequence” culture into one of reality-driven action.
6.14.2006
What do you do once you’ve selected a Predictive Dialer Manufacturer? Track Vital Statistics If you're installing your first dialer and do not have this data, you will need to have your work team manually track this information.
6.2.2006
What do you do once you’ve selected a Predictive Dialer Manufacturer? Set up the Team. In my last article on "OPC’s" Predictive Dialer Channel the discussion began of Mapping out your processes-- "how" the work gets done--Business Mapping Process (BMP).
5.30.2006
What do you do once you’ve selected a Predictive Dialer Manufacturer? Mapping Business Processes (MBP) and Re-engineering Does your organization address an overall sound relationship management strategy?
5.22.2006
So you’ve selected a Predictive Dialer Manufacturer? What do you do once you’ve selected a Predictive Dialer Manufacturer?
5.15.2006
Ready to Start the Campaign? If you’re using OPC’s SpitFire Predictive Dialer, it has ListMaker’s built-in recording software code “WaveMaker” or if you prefer another type of high-end sound recording software, you may use SoundForge but the basics will still be the same. You will record a message then move it into the Predictive Dialer.
5.5.2006
13 Key Fundamentals to Listening and Closing the Sale The 13 Key Fundamentals to be a good listener and close the sale.
4.28.2006
The Coolest Closings Begin with the Happiest Agents OPC’s SpitFire Predictive or AutoDialer allows the call center to set custom dispositions for each type of call to be recorded back to the main database. Your System administrator Labels the buttons depending on the Campaign. Hot Cold, Blue, Green whatever makes the most sense to you.
4.21.2006
How Not to Purchase a Predictive Dialer Don’t Buy a Predictive Dialing System without first reading this, Don’t Buy Ours, Don’t Buy the Other Guys Predictive Dialer…
3.29.2006
Are you Selling Failure .)(. or Dialing for Success? A Preface for Today’s Telemarketer The Predictive Dialer used alone or in combination with other supporting telemarketing programs, is the single most cost-effective and time-efficient marketing tool offered. 
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Ph: 800-243-6002, 203-852-6800; Fx: 203-866-3326
General comments: tmc@tmcnet.com. Comments about this site: webmaster@tmcnet.com. Technology Marketing Corp. 1997-2012 Copyright . Privacy Policy Sitemap
