SpitFire Predictive Dialers

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Benefits of using a predictive dialer

  1. Manages the process of dialing tens of thousands of calls or tens of millions of calls in its lifetime.
  2. Detects the result of the call, as an example: no answer, busy, fax, bad number, answering machine without any presence of human expertise. Consequently saving time by only transferring calls which are voice connects to the agents locally or remotely.
  3. Using predictive dialer increases the productivity of the company by drastically increasing the time agents spend on the phone talking to actual customers or prospective clients.
  4. Predictive dialer users get the ability to organize and better manage the client information, no lost notes scribbled on pieces of paper. The database used by the dialer organizes the calling structure.
  5. The most significant task done by the predictive dialer is to predict, which means always making an effort to get a live call to the available agent with the shortest amount of wait time. This is achieved by self learning algorithms within the predictive dialer to increase or decrease the dial ratio per agent, logged into the system.
  6. Inbound call can be better dealt with by allowing the customers to wait on hold in an IVR system, or a way to leave a message they'd like a callback while the agent is busy talking with other customers.
  7. Most important benefit of a predictive dialer is it reduces expenses for your company over a period of time since you do not need to buy and deploy a complex and sometimes extremely expensive PBX system. Your company will experience return of investment (ROI) in a period of six to twelve months.
  8. A predictive dialing system can effortlessly fit into your companies existing infrastructure since it is software controlled.
  9. The call routing logic and the contact management is all included in one software package. Your call routing logic implemented as per your specifications. Since it is a software package it can easily be upgraded even if you are located remotely with the help of internet.
  10. Provides an added cost effective method of managing the client database by giving the user of the predictive system ability to rework your database on previous call results.

    Example:
    1. only redial records which were busy, no answers and answering machines
    2. Delete records which are bad numbers, disconnected numbers or operator intercepts
  11. Do a real time look up against the do not call database saving the predictive dialer user from accidentally calling people who have enrolled in the do National not call registry. This saves the company from lawsuits and others risks conforming to all legal statutes and FCC complaints.
  12. Provides progressive dialing capabilities like call blending which means handling inbound and outbound call at the same time.
  13. Provides ability to integrate call recording devices and call monitoring interfaces which helps call center supervisors to train agents and users and improve their customer support skills.
  14. Easy to setup and learn the predictive dialer logic and software tools.
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Predictive Dialer Featured Article


November 18, 2009

Why Predictive Dialing Is Essential for Small Businesses

By Kelly McGuire, TMCnet Editor


It’s obvious to see why a predictive dialer, like OPC Marketing’s SpitFire Predictive Dialer, is helps large companies and enterprises escalate their businesses to the next level. With the ability to run multiple calling campaigns simultaneously, larger enterprises can benefit by using a system such as OPC’s to reach a larger customer base in a shorter amount of time.

For small businesses that are seeing the effects of a tightened economy, utilizing a predictive dialer like OPC’s offers a unique way to stay on top of the maelstrom that is today’s economy. 

However, the issue lies in pricing; for larger enterprises, the financial resources, cash and capital are often more plentiful than in a smaller business trying to stay afloat. But, with the affordability of OPC’s system, small businesses can be the big business experience without burning a hole in their smaller budgeted wallets.

And, in order to grow a small business, improving and, therefore, expanding communication to new customers as a way to drive traffic and grow a smaller business is the main objective. Since OPC’s predictive dialer can manage customer outreach on a multiple call base, so that calls can be automated and customers can be reached. 

In an environment where larger enterprises are slowly creeping up the professional ladder, smaller businesses deploying a predictive dialer will allow their call centers to complete more tasks on a daily basis and, thus, stand out to customers, creating fierce competition for the super majors. 

OPC Marketing’s SpitFire predictive dialer is computer-based and automatically dials calls based on the amount of live sales agents able to take the call. The system also eliminates any down time, especially essential for smaller businesses looking to maximize on their ROI.

SpitFire provide all the same features and functionalities larger businesses enjoy and provides an advantage of up to 400 percent talk time for calling campaigns.

Kelly McGuire is a TMCnet Web editor, covering CRM and workforce technologies, and anchor of its daily TMC Newsroom video broadcast. Kelly also writes about eco-friendly "green" technologies and smart grids, compiling TMCnet's weekly e-Newsletters on those topics, as well as the cable industry. To read more of Kelly's articles, please visit her columnist page.

Edited by Kelly McGuire


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