SpitFire Predictive Dialers

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Benefits of using a predictive dialer

  1. Manages the process of dialing tens of thousands of calls or tens of millions of calls in its lifetime.
  2. Detects the result of the call, as an example: no answer, busy, fax, bad number, answering machine without any presence of human expertise. Consequently saving time by only transferring calls which are voice connects to the agents locally or remotely.
  3. Using predictive dialer increases the productivity of the company by drastically increasing the time agents spend on the phone talking to actual customers or prospective clients.
  4. Predictive dialer users get the ability to organize and better manage the client information, no lost notes scribbled on pieces of paper. The database used by the dialer organizes the calling structure.
  5. The most significant task done by the predictive dialer is to predict, which means always making an effort to get a live call to the available agent with the shortest amount of wait time. This is achieved by self learning algorithms within the predictive dialer to increase or decrease the dial ratio per agent, logged into the system.
  6. Inbound call can be better dealt with by allowing the customers to wait on hold in an IVR system, or a way to leave a message they'd like a callback while the agent is busy talking with other customers.
  7. Most important benefit of a predictive dialer is it reduces expenses for your company over a period of time since you do not need to buy and deploy a complex and sometimes extremely expensive PBX system. Your company will experience return of investment (ROI) in a period of six to twelve months.
  8. A predictive dialing system can effortlessly fit into your companies existing infrastructure since it is software controlled.
  9. The call routing logic and the contact management is all included in one software package. Your call routing logic implemented as per your specifications. Since it is a software package it can easily be upgraded even if you are located remotely with the help of internet.
  10. Provides an added cost effective method of managing the client database by giving the user of the predictive system ability to rework your database on previous call results.

    Example:
    1. only redial records which were busy, no answers and answering machines
    2. Delete records which are bad numbers, disconnected numbers or operator intercepts
  11. Do a real time look up against the do not call database saving the predictive dialer user from accidentally calling people who have enrolled in the do National not call registry. This saves the company from lawsuits and others risks conforming to all legal statutes and FCC complaints.
  12. Provides progressive dialing capabilities like call blending which means handling inbound and outbound call at the same time.
  13. Provides ability to integrate call recording devices and call monitoring interfaces which helps call center supervisors to train agents and users and improve their customer support skills.
  14. Easy to setup and learn the predictive dialer logic and software tools.
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Predictive Dialer Featured Article


October 26, 2009

OPC's Emergency AutoDialer Allows Users to be Prepared for Unpredictable Situations

By Kelly McGuire, TMCnet Editor


There are unpredictable scenarios in every aspect of life. From business to personal, situations occur that are out of management, employees and individuals control that cause stress and a decline in work productivity. 

More importantly, when an emergency situation arises in a work environment, a company needs to be adequately prepared to handle all issues, both with staff and with operations. 

For predictive dialer manufacturer OPC Marketing, no situation should go unanswered. In fact, the company has a software system designed specifically for emergency situations.

Emergency Operations SpitFire AutoDialer is a computer based dialing system that places outbound call or receives inbound calls through a database interaction using special telephone cards quickly and efficiently. 

According to OPC officials, the specific telephone cards within the Emergency Operations SpitFire AutoDialer system connect to a variety of telephone and communication lines. So, if an emergency arises, depending on the configuration and amount of available telephone lines – either digital or plain old copper lines – OPC’s emergency system can reach as many people it needs to alert individuals or companies of a specific situation. 

“Our emergency operations software, automatically places outbound calls from a pre-loaded database list of numbers on a single line or multiple line cards,” OPC officials said. “Emergency Operations SpitFire AutoDialer can dial hundreds, thousands, or hundreds of thousands of numbers and play pre-recorded emergency instructions.”

Since a sales agent can broadcast to eight or more people in the same time it takes to manually dial and reach one persons line, using OPC’s emergency system increases productivity anywhere from 150 percent to 400 percent. 

With the ability to dial pre-defined lists of emergency staff, either first responders or entire emergency personnel can be reached depending on how well a company defines an emergency plan and emergency scenarios. 

And, with the ability to work with local, state or Federal departments, companies can use the Emergency Operations SpitFire AutoDialer system to alert – and safely secure – personnel and inventory out of harm’s way.

Kelly McGuire is a TMCnet Editor. To read more of her articles, please visit her columnist page.

Edited by Kelly McGuire


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