SpitFire Predictive Dialers

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Benefits of using a predictive dialer

  1. Manages the process of dialing tens of thousands of calls or tens of millions of calls in its lifetime.
  2. Detects the result of the call, as an example: no answer, busy, fax, bad number, answering machine without any presence of human expertise. Consequently saving time by only transferring calls which are voice connects to the agents locally or remotely.
  3. Using predictive dialer increases the productivity of the company by drastically increasing the time agents spend on the phone talking to actual customers or prospective clients.
  4. Predictive dialer users get the ability to organize and better manage the client information, no lost notes scribbled on pieces of paper. The database used by the dialer organizes the calling structure.
  5. The most significant task done by the predictive dialer is to predict, which means always making an effort to get a live call to the available agent with the shortest amount of wait time. This is achieved by self learning algorithms within the predictive dialer to increase or decrease the dial ratio per agent, logged into the system.
  6. Inbound call can be better dealt with by allowing the customers to wait on hold in an IVR system, or a way to leave a message they'd like a callback while the agent is busy talking with other customers.
  7. Most important benefit of a predictive dialer is it reduces expenses for your company over a period of time since you do not need to buy and deploy a complex and sometimes extremely expensive PBX system. Your company will experience return of investment (ROI) in a period of six to twelve months.
  8. A predictive dialing system can effortlessly fit into your companies existing infrastructure since it is software controlled.
  9. The call routing logic and the contact management is all included in one software package. Your call routing logic implemented as per your specifications. Since it is a software package it can easily be upgraded even if you are located remotely with the help of internet.
  10. Provides an added cost effective method of managing the client database by giving the user of the predictive system ability to rework your database on previous call results.

    Example:
    1. only redial records which were busy, no answers and answering machines
    2. Delete records which are bad numbers, disconnected numbers or operator intercepts
  11. Do a real time look up against the do not call database saving the predictive dialer user from accidentally calling people who have enrolled in the do National not call registry. This saves the company from lawsuits and others risks conforming to all legal statutes and FCC complaints.
  12. Provides progressive dialing capabilities like call blending which means handling inbound and outbound call at the same time.
  13. Provides ability to integrate call recording devices and call monitoring interfaces which helps call center supervisors to train agents and users and improve their customer support skills.
  14. Easy to setup and learn the predictive dialer logic and software tools.
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Predictive Dialer Featured Article


May 01, 2007

SpitFire Hybrid Dialer from OPC Marketing Awarded 2006 Product of the Year

By Stefania Viscusi, Assignment Desk Editor


What do you get when you combine a predictive dialer with an auto dialer--a hybrid solution that offers advanced functionality and reliability.
 
OPC Marketing's SpitFire Hybrid Dialer combines the best of SpitFire Predictive Dialer with the best of SpitFireX AutoDialer in one package.
 
By combining an autodialer and a predictive dialer together, it becomes easy to dial millions of numbers while running multiple campaigns all from the same database.
 
This can greatly increase efficiency and productivity for a telemarketing or outbound calling campaign.
 
Honoring the offering for its unique capabilities, Communications Solutions Magazine has awarded OPC Marketing with a 2006 Product of the Year Award.
 
The award is presented to those companies whose offerings provide advanced capabilities and innovative solutions for the market place. As well improve customer experience and ROI for companies utilizing the offering.
 
"The Product of the Year awards signifies the best in the industry. The winning companies have demonstrated a commitment to quality and the further development of the communications industry through their products or services,” stated Patrick Barnard, TMCnet assignment editor and head of the judging committee.  “With a record number of entries, choosing winners was challenging.  High honors are deserving of these winners. My congratulations to them and I look forward to seeing more innovative solutions from them as they continue to contribute to the future of the communications industry.”
 
 
The complete list of winners will be published in May on the Communications Solutions Web site, www.tmcnet.com/comsol.
 
 
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Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.

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OPC Marketing Awards

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