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When considering making the leap to purchasing a predictive dialing system, there’s more to think about than just cost. While it makes sense to try to get the best value for your money, there are other important considerations that must be factored in. The following are some points that are worth weighing, before putting down your hard-earned money:

Modularity: Is the system you’re considering a modular one? Can you add on features as needed? Make sure it is, so that it can grow with your business.

Features: Predictive dialing systems come with a plethora of options. Make sure the one you’re considering at least offers different types of dialing modes (Predictive, Fixed rate, Quick Connect, Preview and Manual). Also look for a dialer that can handle a blended campaign; that is both inbound and outbound calls.

Recording Feature: Recoding all calls is legally required in some industries, but it’s a feature that every call center should consider. Recording is a powerful training tool as well as providing a verbal verification on transactions, if a question should arise down the road.

Integration: Most call centers today have some type of CRM software. Whether it’s Windows based, Web based or proprietary, you should look for software (such as that offered by SpitFire Predictive Dialers), which can seamlessly integrate with almost all CRM applications and PBXs.