Predictive dialer and auto dialer services are designed to increase the efficiency of call centers. Products likeSpitFire Enterprise Predictive Dialer have the ability to quickly and automatically place outbound calls and connect the answered calls to available agents.
These predictive dialer solutions also include features that allow call center agents to manually increase or decrease the amount of inbound and outbound calls, which can ultimately increase productivity every day. They use sophisticated algorithms to speed up and slow down the call rate based on, number of available agents, number of available lines, the campaign’s average call time and other statistical information.
With predictive dialer solutions gaining popularity in call centers, innovations like Voice2Phone, another company specializing in predictive dialers, have begun to introduce a sophisticated predictive dialer product suite in the U.K.
Voice2Phone provides a holistic predictive dialer offering that suits organizations of all sizes. The automated calling system methodically scans through a large phone list, calls each number and delivers a recorded voice message. The system is driven by automated calling software and can handle all the scheduling, tone density and frequency of the messaging approach.
Company officials say the software can drive marketing activities such as product launch, sales appointment reminder, strategic public relations dialing, mass dialing and customer surveys.
Clients can also track how many recipients were contacted through mass dialing campaigns, the corresponding response rates, and whether the automated call system was effective.
Voice2Phone is planning to expand in the U.K market. The company is looking for partners, resellers and retailers interested in automated calling software, automated calling, and auto dialer software - as well as the corollary sectors, products and services that gravitate around that trio.
Voice2Phone has special discount programs for nonprofits, such as charitable institutions, religious centers and schools.
Edited by Ashley Caputo