TMCnews Featured Article

Drishti-Soft, a provider of call center solutions including predictive dialer, has revealed that Jabong.Com, a renowned fashion and lifestyle e-commerce portal, has selected its customer information management (CIM) solution Ameyo for increased business development.

Ameyo from Drishti-Soft is designed to add value to the businesses and pave way for a structured growth for clients. The solution helps customers bring efficiency, reduce operational expenses, add more flexibility, improve user experience and bring a demonstrable return on investment (ROI).

"Our goal is to be the single 'go-to' destination for fashion and lifestyle shopping,” said Vikas Kapoor (News - Alert), assistant director, Jabong, in a statement. “In order to achieve this, we understand the need for a technology to communicate effortlessly with our customers and provide them with a high level of customer satisfaction.”

Ameyo enhances automation in e-retail and meets the requirement of customized solutions. It also makes call handling and reaching out to customers easier. In addition to Ameyo, the retailer has selected its IVR, ACD, CTI (News - Alert), API, preview dialer and logger to increase productivity and quality management and deliver improved customer service.

Customer experience is the prime factor in customer retention in online businesses. By improving online shopping experience, business can tap the huge potential available in the e-commerce business. Ameyo helps businesses automate the business process and simplifys customer interactions.

Thanks to Ameyo and the predictive dialer solutions from Drishti-Soft, Jabong is able to save management time and improve customer interactions. Agents can view customers’ detail information before they call and the solution easily integrates with Web-based CRM that was faster and process-efficient.

“Drishti's Ameyo solution was chosen amongst others and empowered us with an end-to-end system that was easy to use,” Kapoor added. “Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customers' experience."