A predictive dialer reduces the idle time wasted between calls in a call center. The solution is ideal within outbound call centers and marketing or political campaigns.
In a major development in the call center industry, Confirmit (News - Alert), a provider of customer experience and employee engagement solutions, recently revealed it has integrated InVADE, a predictive dialer, with its Confirmit Horizons CATI.
“The InVADE technical team has done an excellent job of integrating their dialer with our CATI system,” said Pat Molloy, chief strategy officer at Confirmit, in a statement. “The Open Dialer API was intended to encourage dialer vendors to interface with the Confirmit CATI platform allowing our customers to select their preferred solution.”
Boasting a modern interface, the Confirmit Open Dialer API supports high volume CATI environments and has the ability to control several hundred CATI seats from a single location, as well as remote call centers and at home workers. The solution ensures a high level of interviewer productivity, compliance with dialing rules and regulations and records calls for quality control and interviewer training.
By integrating the predictive dialer with Confirmit, the company allows its customers running large scale call center operations to incorporate InVADE as their dialer vendor and to benefit from increased efficiency within the CATI environment. The solution allows users to leverage the InVADE dialer via the Confirmit CATI system at the same time as other CATI solutions, allowing for easy migration to the Confirmit CATI platform overall.
Commenting on the success of the integration, Claire Bunting, InVADE’s head of New Business, added, “We’re confident that we will be welcoming many existing Confirmit customers as clients very shortly, and believe that the availability of the InVADE Dialer for Confirmit can only add to the popularity of their world leading Market Research applications and lead to many new clients for both parties.”
Edited by Jamie Epstein