Global Connect (News - Alert), a provider of a various communication services has recently released new, best-in-class features for its GC1 Peak Dialer, a hosted cloud-based predictive dialer platform designed to help collections clients reach contacts quickly, easily and cost effectively.
A predictive dialer serves as one of the most important aspects for every call centers. It dials a list of preset telephone numbers and connects answered calls to the people making the calls.
Some of the innovative features now offered by the dialer include inbound and outbound call blending, call recording search and retrieval module, dynamic do not call functionality/account suppression and predictive and preview dialing utilizing call escalation.
Officials said that these features have been designed to help ARM (News - Alert) clients improve productivity and ensure compliance with state and federal regulations.
"As our clients' priorities and challenges change, Global Connect will adapt with new features and functionalities," said Darrin Bird, executive vice president of Global Connect, in a press release. "The new features we're launching today are powerful enough to meet and exceed the needs of virtually any call center."
The new capabilities, available with GC1 Peak Dialer, supplement GC1's existing list of robust features such as various dialer modes of predictive, preview or manual dialing; state and federal call compliance module; agent screen pop, allowing for configurable debtor information shown on the agent computer; agent monitoring module with coach, monitor, or barge capabilities; administrator dashboard providing real-time statistics for each agent; and agent prioritization call routing.
"Call centers can take advantage of all of these capabilities with no upfront fees, no long-term contracts, and no monthly maintenance or minimum usage requirements. They also have access to a 24-hour, 7-day-per-week, U.S.-based customer care center," Bird added. "The GC1 Peak Dialer offers not only a feature-rich platform, but also an exceptional pricing model. A cloud-based dialer solution with a variable based business model, the GC1 Peak Dialer is truly different from the options currently offered by other hosted dialer solutions."
Deepika Mala is a contributing editor for TMCnet. To read more of her articles, please visit her columnist page.
Edited by Jamie Epstein