A majority of companies realize the importance of providing high quality inbound customer service such as when a customer or client calls in for information or has a question, but many organizations don’t put enough value on outbound customer contact. To combat this, many companies have begun to utilize predictive dialers, as well as voice broadcasting campaigns which are effective tools in today's continuously evolving technological world.
Voice broadcasting campaigns as well as predictive dialers are cost-effective solutions that can drive efficiency and fully automate phone calls for a variety of uses including appointment reminders, delivery confirmations, event promotion, debt control, IVR campaigns, phone voting and surveys and automated teleconferencing. However, it's critical that companies that select a voice broadcasting solution pick the one one that can best meet their individual requirements.
Recently, Star2Billing S.L. introduced a new free and open source voice broadcast application for FreeSWITCH that will assist companies in powering interactive phone calls to contacts, clients and the general public.
The Newfies-Dialer platform includes not only the core components for voice broadcasting or an auto dialer system, but also other features that fit together seamlessly to allow the Newfies-Dialer Platform, to offer a higher level of security and monitoring for users. In addition, the solution allows for increased scalability, allowing the system to grow alongside the business.
Arezqui Belaid, technical director and author of Newfies-Dialer said in a statement, “Our main goals with Newfies-Dialer were to create a free and easy-to-use voice broadcast solution which will scale; it
should be easy to add new applications and modules, easy to integrate with your website and CRM and take care of the auto dialing magic for you.“
Headquartered in Barcelona, Star2Billing S.L. specializes in telephony, billing, and telecoms software development.
Tracey Schelmetic is a contributing editor for TMCnet. To read more of Tracey's articles, please visit her columnist page.
Edited by Jamie Epstein