SpitFire Predictive Dialers

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Benefits of using a predictive dialer

  1. Manages the process of dialing tens of thousands of calls or tens of millions of calls in its lifetime.
  2. Detects the result of the call, as an example: no answer, busy, fax, bad number, answering machine without any presence of human expertise. Consequently saving time by only transferring calls which are voice connects to the agents locally or remotely.
  3. Using predictive dialer increases the productivity of the company by drastically increasing the time agents spend on the phone talking to actual customers or prospective clients.
  4. Predictive dialer users get the ability to organize and better manage the client information, no lost notes scribbled on pieces of paper. The database used by the dialer organizes the calling structure.
  5. The most significant task done by the predictive dialer is to predict, which means always making an effort to get a live call to the available agent with the shortest amount of wait time. This is achieved by self learning algorithms within the predictive dialer to increase or decrease the dial ratio per agent, logged into the system.
  6. Inbound call can be better dealt with by allowing the customers to wait on hold in an IVR system, or a way to leave a message they'd like a callback while the agent is busy talking with other customers.
  7. Most important benefit of a predictive dialer is it reduces expenses for your company over a period of time since you do not need to buy and deploy a complex and sometimes extremely expensive PBX system. Your company will experience return of investment (ROI) in a period of six to twelve months.
  8. A predictive dialing system can effortlessly fit into your companies existing infrastructure since it is software controlled.
  9. The call routing logic and the contact management is all included in one software package. Your call routing logic implemented as per your specifications. Since it is a software package it can easily be upgraded even if you are located remotely with the help of internet.
  10. Provides an added cost effective method of managing the client database by giving the user of the predictive system ability to rework your database on previous call results.

    Example:
    1. only redial records which were busy, no answers and answering machines
    2. Delete records which are bad numbers, disconnected numbers or operator intercepts
  11. Do a real time look up against the do not call database saving the predictive dialer user from accidentally calling people who have enrolled in the do National not call registry. This saves the company from lawsuits and others risks conforming to all legal statutes and FCC complaints.
  12. Provides progressive dialing capabilities like call blending which means handling inbound and outbound call at the same time.
  13. Provides ability to integrate call recording devices and call monitoring interfaces which helps call center supervisors to train agents and users and improve their customer support skills.
  14. Easy to setup and learn the predictive dialer logic and software tools.
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Predictive Dialer Featured Article


August 29, 2006

Another Hurricane on its Way In, Predictive Dialers Here to Help

By Stefania Viscusi, Assignment Desk Editor


Just one year after the devastating wrath brought on by Hurricane Katrina, another storm, Tropical Storm Ernesto, is headed for Florida.
 
The devastation of last years hurricane is still felt today as remembrance ceremonies take place across the country. Perhaps one of the most important realizations that have come about is the need for improved preparedness during these emergencies.
 
This is also true as we edge closer to the fifth anniversary of the terror that struck the nation on 9/11. In both cases, the issue of preparedness, and especially for emergency communications in unplanned situations, is vital.
 
Along with the potential for disaster to strike again, businesses and families are being told that the best way to brace for these unplanned situations is to be prepared.
 
In a bid to better help families and businesses prepare for emergencies, September is National Preparedness Month. This year, the U.S. Department of Homeland Security is sponsoring the initiative, which will focus on raising public awareness about preparation and encouraging action.
 
Recognizing that emergency communications that are fast and effective are necessary in these situations, predictive dialers and auto dialers, when used, can get the necessary word out fast and efficiently.
 
With voice broadcasting services provided via a predictive dialer, calls are sent out quickly and instantly in emergencies and can be tailored to for each specific situation.  
 
OPC Marketing, provider of predictive dialers, offers Emergency Operations SpitFire AutoDialer (ESOA) for the broadcast of emergency alerts and warning messages to a large number of people, quickly.
 
Predictive dialers and auto dialers provide an effective way to communicate quickly to phones and cell phones to warn residents of the dangers they face.
 
With a predictive dialer, alerts to first responders, government officials and those critical in these situations are possible.
 
Pre-recorded notifications such as detailed directions about where to go or not to go, how to get medical help, shelter and other safety instructions are all vital in these situations.
 
With predictive dialers and auto dialers, alerts can be targeted at specific neighborhoods being threatened to ensure that communities are properly notified and have the resources they need.
 
OPC Marketing's E.O.S.A. Dialing System provides emergency notification, alerts and warnings for the following situations:
 
-Flood Evacuation
-Hurricane Evacuation
-Tsunamis
-Forest/Wild Fires
-Medical Alerts/Health Warnings
-Tornado/ Storm Warnings
-Crime Warnings/Alerts
-Chemical/ biological disasters
-Terrorist Alerts
-Earthquakes
 
As these and other unplanned situations continue to bring potential for an emergency each day, being prepared is critical. Businesses and families cannot risk waiting until the night of a storm to scurry to prepare--plan today for the emergencies that could occur tomorrow.
 
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Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.

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