Frost & Sullivan (News - Alert) announced it has awarded Noble Systems with the 2010 North American Frost & Sullivan Award for Product Line Strategy of the Year in the outbound dialer systems market.
In a market with constant challenges, Noble has found continued success using its broad outbound customer contact product line, which enables it to offer solutions to a larger number of potential customers at any given time.
Noble has particular expertise and experience with financial services clients, outsourcers, and collections agencies and also has customers in a number of other verticals such as communications and media, retail, travel, healthcare and education. In addition, Noble focuses on outbound customer contact solutions for collections, telemarketing/telesales, pro-active customer contact, market research and fund raising, the release stated.
"Besides continuing to enhance and grow the capabilities of its flagship outbound dialer system, Noble PDS, Noble offers an SMB-appropriate platform with Noble Express," noted Frost & Sullivan research analyst Joe Outlaw."Further, it offers a full and growing complement of contact center and outbound business applications in support of its dialer systems."
At present, Noble solutions are installed on tens of thousands of agent workstations at more than 4,000 client sites around the world, including some of the leading organizations in collections, financial services, outsourcing and consumer products companies, a release stated.
"With the addition of the Amcat (News - Alert) and TouchStar solutions, Noble has greatly expanded its addressable market to include smaller and less sophisticated outbound-centric businesses and contact centers, "said Outlaw. "All of Noble’s solutions are broadly deployable on SIP servers or configurable as switch-independent. Moreover, the Enterprise and Express platforms can be configured for multi-tenancy."
Noble's product line strategy has three crucial factors that work to give great customer value. Its solutions are specifically configured to address the unique requirements of the outbound-centric enterprise. Inbound and other contact center application functionality is provided in order to support the heavily weighted focus upon outbound customer contact.
Noble's solutions works alongside the market demand for outbound-centric contact center solutions, for all sizes of enterprises and requirements for varying levels of application sophistication.
The broad set of solutions offers the adaptability of ever-changing paths for customers as requirements evolve over time.
Jamie Epstein is a TMCnet Web Editor. Previously she interned at News 12 Long Island as a reporter's assistant. After working as an administrative assistant for a year, she joined TMC (News - Alert) as a Web editor for TMCnet. Jamie grew up on the North Shore of Long Island and holds a bachelor's degree in mass communication with a concentration in broadcasting from Five Towns College. To read more of her articles, please visit her columnist page.
Edited by Jamie Epstein