Choices, choices, choices. No matter what the subject, whenever an array of choices is available, narrowing down what is really needed can get difficult.  In the call center space, choices for which equipment will best meet needs can become especially difficult to decide.

 

Factors such as, support, cost containment, end-user buy-in and growth must all be considered in the decision-making process.

 

To help call center executives more easily make intelligent buying decisions, B2B website, VendorGuru.com simplifies the task and provides busy professionals with the valuable research they need to find the best solution for their business needs.

 

In a newly announced white paper offering, VendorGuru.com looks at equipment choices in the call center and suggests that call centers focus on scalability and plan in advance when making an equipment decision. Outlining their goals and forecasting growth with the equipment are all important factors.

 

Research findings by Benchmark Portal point to the fact that "more than 240 call centers with a minimum of 50 agents who used an all-in-one integrated solution were able to add to their system without significant issues and didn’t even consider multi-point solutions because of their difficulty in administering and scalability issues.

 

The white paper, "Getting the Most from Your Call Center Investment," offers readers not only a resource with purchasing tips, but also a case study focusing on how one company, Johnson Controls, Inc. (JCI) made the switch to VoIP for their phone system and was able to improve sales productivity and call time.

 

A recent offering from VendorGuru.com looks at phone systems and the move by businesses to switch to VoIP.

 

 

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