Merced Systems (News - Alert), a provider of performance management and coaching solutions has signed a major telecommunications provider to its rapidly growing list of customers in the Asia Pacific region. This telecommunications provider is the fifth customer to deploy Merced Systems performance management and coaching solution specifically within the Philippines region.

Merced Systems' innovative performance management solutions include advanced analytics and reporting, incentive compensation management, coaching, mobile access to data, and other performance execution applications.

These solutions enable both service and sales organizations to improve customer interactions, lower costs, increase selling productivity, and grow revenue, company officials said in a press release.

In addition, Merced Systems' sales performance management and coaching solutions are designed to increase sales and customer loyalty. At this current time, the company serves several Global 2000 companies, including companies like Telstra, Dell (News - Alert), Sprint and one of the world's largest credit card issuers.

“Merced Systems is seeing incredible demand for Performance Management solutions in Asia Pacific as companies look for ways to improve their close rates, drive sales and revenues, improve customer satisfaction and reduce operational costs," said Gadi Bashvitz, vice president of Asia Pacific, Merced Systems, in a statement.

"Since we have expanded our presence in Asia, our growth has rapidly accelerated as companies are seeing Merced Systems' solutions as a way to gain a competitive advantage," Bashvitz added.

Moreover, the company’s performance management and coaching solutions allow operations to generate accurate performance metrics, compare them to dynamic and relevant goals, and then leverage this information for improvement the customer can recognize. The improvements include better frontline agent knowledge and impact, and processes that align with customer-facing goals.

Merced Systems is undergoing rapid expansion in the Asia Pacific region as just recently the company opened three new subsidiary offices in the region, including Australia, Hong Kong and Singapore.

In a related industry development, a TMCnet report said that Envision, a provider of performance management and coaching solutions “helps businesses to develop and then deliver a customer experience that is above all others.” The company works with clients to ensure that all contact center and individual company goals remain in sync and allows for a business to continue expanding.