Performance management and coaching solutions can be utilized to improve call center efficiency, analyze customer interactions, evaluate agent skills, provide additional training content when needed due to recent agent evaluations, quickly improve overall performance within the call center, and decrease handle times.

Callidus Software Inc, a provider of Sales Performance Management (SPM), has revealed that LANDesk (News - Alert) Software, Inc., a provider of systems lifecycle management, endpoint security, and IT service management, has selected the Callidus Monaco On Demand SPM suite and the ForceLogix Coaching solution to increase performance of its sales division in North America.

A press release stated that LANDesk Software will utilize the Monaco Sales Performance SaaS (News - Alert) portfolio that is comprised of the TrueComp Manager, Quota Management, Objective Management, Sales Communications, and Reporting & Analytics, and the ForceLogix Coaching solution to better manage and increase efficiency within its sales training and development sales program.

Callidus Software's (News - Alert) Monaco SPM suite and ForceLogix Coaching solution is a segment of the Callidus Cloud, which is a SaaS suite that has been created from the ground up to drive revenue from increasing sales within each stage of the sales talent lifecycle.

Performance management and coaching solutions not only improve customer satisfaction levels but can help call center supervisors provide agents with the tools that are needed to do their jobs at the best of their ability.

At this current time, Callidus Software caters to over 2.5 million users around the world.

In related news, TMCnet recently reported that Taleo Corporation (News - Alert), a provider of SaaS-based performance management solutions, has recently seen an increase in users ranging from big corporations, to small- and medium-sized businesses (SMBs), due to the fact the the company’s performance management solutions offer a single platform that delivers real-time feedback.