Outbound Predictive Dialer Featured Articles

Connect First, an SaaS (News - Alert) telecommunications and cloud contact center software provider, recently announced it had received the 2014 PACE Technovation Award for Connect First Safe. The award was given to Connect First at the PACE National Convention and Expo at the Westin Diplomat Hotel in Hollywood, Fla., on April 11. 

Connect First Safe gives contact centers the ability to dial cell phone numbers without worrying about TCPA compliance. The clients can have a new account created that has no "capacity" for predictive / preview dialing. This new account type uses a new outbound server architecture that does not have access to Predictive, Preview, or Power Dialing and therefore is able to safely dial cell phone numbers via an Agent Click-To-Dial request. Connect First Safe also features the Whitelist Manager which has the ability to store numbers as well as the date the consent is due to expire. The solution recently won TMC’s (News - Alert) CUSTOMER 2014 Product of the Year Award.

"We are happy and thrilled to receive this recognition for our work," said Connect First CEO Geoff Mina. "We are always looking for ways to take insanely good care of our customers, and we see this recognition as encouragement to continue to innovate in order to take the best possible care of each and every one of our customers."

Connect First says that it offers a robust platform, designed and supported by a team of highly experienced engineers, designers and business analysts, and backed with personalized in-house customer care. Solutions include Cloud Routing, Inbound ACD, Outbound Dialing, Call Tracking, Interactive Voice Response (IVR), Voice Broadcast, Disaster Recovery, Predictive Dialer, Real-Time Telemetry, CDR Reporting, Live Agent Chat and more.