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December 14, 2006

Sugar University: More Seminars Turn New Users into Power Users

By Stefania Viscusi, Assignment Desk Editor


SugarCRM, provider of Open Source CRM solutions announced recently a batch of new seminars to their Sugar University offering.  
 
As part of the company's continued support for their customers, the University features the tools and knowledge needed to be a successful SugarCRM user.
 
First introduced back in September, the Sugar CRM has continued to grow the list of offerings to assist new users in all they need to know to get started, as well as provide support for the more experienced users with advanced tips and tricks.
 
The newly announced sessions include seminars that focus on better management and reporting skills as well as gaining experience with the software and how to best utilize it.
 
A "Working with Records" seminar will show users how to modify, create and search effective records using SugarCRM. The "End User Getting Started" sessions provide a how to for navigation and usage. For administrators, a 'Getting Started' session includes installation and troubleshooting tips and tricks.
 
Other seminars offered include sessions on the creation of workflows, "Getting Started for Sales", "Building Forecasts" and "Building a Product Catalog."
 
The inclusion of these and past seminars take Sugar University attendees from beginner status all the way to a power user.
 
Clint Oram, Co-Founder and General Manager, Sugar Online commented in a statement, "Sugar University offers an extensive set of learning materials to ensure business and technical users understand, adopt and succeed with SugarCRM."
 
SugarCRM made headlines today when they announced Starbucks Corporation as a new client. Using Sugar Professional On-Demand, Starbucks is able to manage the front-end of their HR applicant-tracking process. The company also announced Sterling PCU has chosen to switch to SugarCRM from salesforce.com for better cost savings and functionality.

 
 
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Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.
 



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