TMCnews Featured Article
Stream Global Services Unveils New Online CRM Platform
By Nathesh, TMCnet Contributor
Stream Global Services, a business process outsource service provider dealing in online CRM, has released xStream Interactions – the company’s complete technology strategy and platform. The new online CRM platform improves operational efficiencies and drive long-term customer value for clients.
The platform consists of three products: Performance Studio – collection of gent-productivity desktop solutions for improving effectiveness and efficiency; Communications Services – hosted services for customer interactions; and Analytic Solutions – a suite of robust, real-time analytic solutions intended to enhance the customer experience and improve lifetime value.
The company has announced the immediate availability of its Performance Studio product – Navigator.
The company claims to have worked with various external and proprietary client systems, each with its own set of applications and business processes for each client program and this resulted only in complex user interfaces and workflows. Using Navigator the company can automate these workflows that span disparate systems and applications within the contact center infrastructure and also optimize service professional productivity, reduce handle times, improve cross-sell and up-sell performance and enhance overall customer satisfaction by driving brand loyalty for its clients.
Navigator is a desktop integration and productivity solution that simplifies the tools utilized and manual tasks performed during each customer interaction. Navigator eliminates the need to toggle between applications and manually enter data – thus streamlining the process and providing a better overall consumer experience.
CTO of Stream Global Services, Bob Lyons has stated that they realize that companies operating in today’s volatile economy face an increasing demand to reduce their overall operating costs, while still driving customer loyalty and revenue. Navigator, and the company’s entire technology platform, has been designed specifically to address this need, and its forward-thinking technology strategy ensures that they are positioned to offer their current and future clients the best platform and technology solutions possible for driving customer value up, while driving cost down.
The company will also be unveiling additional technology services and solutions in the coming months that will help deliver on its mission of continually providing innovative service solutions to its clients that create maximum value to their customers.
Nathesh is a contributing editor for TMCnet. To read more of Nathesh's articles, please visit his columnist page.
Edited by Juliana Kenny