TMCnews Featured Article

Has your team gone mobile? A number of companies have had professionals in the field for years, while others are following suit now that the technology available to support mobility is affordable and in place. Companies are embracing voice over Internet Protocol (VoIP), especially now that mobile VoIP availability is growing. The key to ultimate success, however, is determining the right solutions for your unique environment and selecting the right provider to deliver those solutions.

Therefore, it’s important to understand how to select the right provider by defining your needs, understanding your culture and setting your expectations. Here’s a list to consider to help you get started.

Customer Care – when your key professionals are in the field, you need to know that they’ll have access to the care they need from a quality provider. Ask about 24x7 support and talk to current customers who have had to use it.

Rates – in in the midst of considering all other options from a provider, it’s easy to forget to ask about rates. A quality provider should have a list of options from which to choose so you can match your needs and your budget.

Contract Terms – as tedious as it sounds, read all the fine print so you know what you’re agreeing to for the contract length. You need to know you have an out and when it will occur so if the mobile VoIP solution isn’t meeting your needs you can make other arrangements.

Features – this is one of the reasons businesses turn to VoIP and mobile VoIP. Make a list of all the features you need and then study the features available beyond that list. Think about not only what you need today, but what you might need tomorrow.

Emergency Calling – make sure the mobile VoIP provider can provide for E911 support. Nothing is worse than an employee in the field who can’t get emergency assistance because first responders can’t find them.

Quality – it’s one thing to offer mobile VoIP, and quite another to ensure the quality of the calls handled across the platform. Make a number of different calls using the provider’s network to ensure you’re happy with the quality of the calls.

Security – ask about the security measures in place so you’re not putting your company or your network at risk when bringing them on board. This applies whether the provider brings your solution in-house or offers it in the cloud.

The point is to do your homework before you make the decision to extend mobile VoIP to your employees. As great as the technology is for advancing their efforts, it can also be a disaster if you make the wrong choice.