Interactive Voice/Video Response - better known as IVVR -- can help the delivery of exceedingly complex instruction sets to the user (Resets, Assembly, Repair) without the assistance of an agent.

There are other opportunities when IVVR can be used within the enterprise, such as Communication Enabled Business Process or "CEBP" and Employee Training.

Register to learn more about these opportunities at Dialogic's upcoming webinar, "Interactive Voice/Video Response (IVVR): The Next Great Breakthrough in Customer Self-Service," to be held Tuesday, June 8, 2010, at 2 p.m. ET.

The webinar, which will be addressed by Jeff Dworkin, product/ segment marketing manager, enterprise marketing group Dialogic (News - Alert) and Erik Linask, group editorial director, TMCnet, will also cover how adding general video support to a contact center can create new up-sell and cross-sell opportunities, boosting agent productivity and utilization.

In the event, the attendees will be able to learn when is video the right choice for delivering information to customers; what are the advantages of IVVR and video-enabled telephony as compared to steaming video solutions; how the use of video can enhance the effectiveness of contact centers; considerations for implementing mobile video-enabled telephony solutions and Dialogic products and technologies that support IVVR and the video enable contact center.

It's especially important that contact center owners, contact center application developers and IVR Developers looking for new opportunities to deploy systems among others attend this event.