Interactive Voice/Video Response - better known as IVVR - allows for the delivery of exceedingly complex instruction sets to the user -- Resets, Assembly, Repair -- without the assistance of an agent. In doing so, it helps operators contain costs and allows customers to help themselves.

There are other opportunities when IVVR can be used within the enterprise, such as Communication Enabled Business Process or "CEBP," and Employee Training. Learn more about these opportunities at Dialogic's (News - Alert) upcoming webinar, "Interactive Voice/Video Response (IVVR): The Next Great Breakthrough in Customer Self-Service,"to be held Tuesday, June 8, 2010, at 2 p.m. ET.

The webinar will cover held in conjunction with TMCnet, will explore opportunities where IVVR can be used within the enterprise - how adding general video support to a contact center can create new up-sell and cross-sell opportunities, boosting agent productivity and utilization.

Jeff Dworkin, product/segment marketing manager of the Enterprise Marketing Group at Dialogic Corporation, a global provider of mobile video and other multimedia technologies, give attendees a better understanding of when and how to incorporate video for delivering information to customers, and what the advantages of IVVR and video-enabled telephony are compared to streaming video solutions.

Dialogic will also provide an overview of its products and technologies that support IVVR and the video-enabled contact center.

"The proliferation of Video Enabled telephony devices, both on the desktop and in the mobile environment, is really driving the relevancy of this topic," Dworkin told TMCnet. "Customer self-service, agent interaction and video-enabled business process will all be positively impacted as these devices become more common in both the enterprise and with the general consumer market."