Master Agent Featured Articles

TBI annually recognizes one vendor channel manager for the award; in 2010, O’Keefe was exceptional for his excellence in supporting TBI’s back office and subagents.

According to TBI, O’Keefe was instrumental in helping TBI generate revenue within its agent base by ensuring that all of TBI’s requests have the best possible solution for what the agent, as well as its customers, needs. He earned the distinction by being knowledgeable, extremely responsive, and an outstanding customer advocate. Without the guidance and support of O’Keefe, TBI said, it would not have been within Earthlink (News - Alert) Business’s (formerly NewEdge’s) Top 10 partners list.

Based in Chicago, TBI is one of the largest telecommunication master agents in the nation. It represents more than 50 industry providers. Extensive knowledge and industry expertise make it possible for TBI to offer a one-stop source for advice and aggressive pricing on telecom services from major providers of Internet, data, local and long distance, mobility, and managed services. Agents who partner with TBI are able to simplify quoting, garner high commissions, and obtain support from an expert back office.

Recently, TBI announced an enhanced way in which subagents can contact the company, and it further broadened its reach with the launch of a newly redesigned website and partner portal. The new site offers an updated look, and it is also a hub of information for current and prospective partners. In addition, the site makes it possible for subagents to pick the means by which they can contact TBI — whether they prefer one-on-one communication or contact through the Web portal.

Earthlink Business assists small and midsize businesses by providing reliable, secure Internet connections, Including SOHO DSL, business DSL, and business T1 and dial-up.