Lead Management Featured Article

VanillaSoft Adds New Features to its Web-based Lead Management System.

By Tim Gray, TMCnet Web Editor

VanillaSoft recently announced a new addition to its auto-dialing features of its Web-based lead management system.

The move is designed to help companies use the productivity- enhancing progressive and preview dialing features of VanillaSoft in conjunction with Voice over IP (VoIP) and standard softphones such as Skype (News - Alert) and Eyebeam by Counterpath. More productive calling is now only minutes away.

"VanillaSoft's unique approach to auto-dialing, that allows companies to use their existing infrastructure without adding extra hardware or telecommunication costs is now even more flexible," said Leonard Sussenbach, VanillaSoft's Vice President of Marketing.

The Dallas, TX-based VanillaSoft offers auto-dialing in two ways. With progressive dialing, the phone automatically dials the next lead in the queue. With preview dialing, the sales person is able to set the pace of the call by simply clicking on the phone number when they are ready to dial.

"With VoIP moving into the mainstream, SIP dialing gives our customers more choice as to their telephony infrastructure," said Sussenbach.

Both types of auto-dialing offer a high quality call with a warm hello, ensuring that your potential customers do not hang up before you even have a chance to speak with them. When your leads have value, progressive and preview dialing are a great way to increase productivity without sacrificing quality.

Tim Gray is a Web Editor for TMCnet, covering news in the IP communications, call center and customer relationship management industries. To see more of his articles, please visit Tim Gray’s columnist page.

Voice over IP (VoIP)	X
A real-time communications system that converts voice into digital packets containing media and signaling data that travel over networks using Internet Protocol....more

Session Initiation Protocol (SIP)	X
SIP is the real-time communication protocol for VoIP. SIP is a signaling protocol for Internet conferencing, telephony, presence, events notification (emergency calling) and instant messaging. SIP...more

Internet Protocol (IP)	X
IP stands for Internet Protocol, a data-networking protocol developed throughout the 1980s. It is the established standard protocol for transmitting and receiving data in packets over the Internet. I...more