The Massachusetts-based company, Zappix, has announced that its new enterprise-class Utility, a customer care interactive voice response and self-service mobile system, is ready to go. This new app has been centered on their own their cloud-based, multi-channel consumer engagement mobile platform. 

Now, utility companies (providing gas, water, and electric services), regardless how big or how small they are, can deliver an easy-to-use, predictive system to customers, right on their smartphones on both the iOS system and the Android (News - Alert) system. Utility users will be able to access visual menus on their smartphones before making a call to ensure that they get to speak to the proper customer service representative. They can also use a self-service menu that will allow various options by using voice commands or directly accessing the website.

Zappix is hoping to lower customer frustration with using interactive systems by allowing customers to feel more in control by being able to access the self-service menu from their smartphone. Through the free app, Utility users can safely manage their accounts, access the text messages, emails, and social media accounts, report emergency situations, report power outages, and view documents via the company’s mobile site or within the app.

"Our modular solution allows a Utility start with one channel and extends to other channels in stages or start with a full multi-channel native-app deployment -- all within days or maximum two weeks,” said Amol Joshi, the president and chief executive officer of Zappix. “Unlike other solutions, Zappix mobile technology is already proven with consumers and can work with any IVR, CRM or ERP system.”

Utility users can easily set up their accounts for alerts and notifications, and they can access and enter information from the screen while making a call. Utility users who subscribe to the Zappix system can put together the Consumer Engagement with the Zappix Management Console, a cloud-based technology that is also designed for the technology challenged user. This can all be possible for the cost of a one-time set-up fee and a subscription to the Zappix Management Console with packages starting at $200.