Plum Voice recently announced that it has cleared Level-1 compliance with Payment Card Industry Data Security Standards (PCI (News - Alert)-DSS). The PCI Level 1 clearing comes after the annual audit of the company conducted earlier this year by a PCI-qualified security assessor (QSA). Plum voice is a leading provider of PCI-compliant IVR Solutions for the Payment Card Industry.

In a statement, Plum Voice Director of Infrastructure Operations Tom Faiano, said, "These are mission-critical transactions for organizations in the financial and payment arena. Robust and consistent security is an absolute must. Plum works hard to comply with PCI standards, year after year to help our customers meet their security challenges."

Plum IVR technology solution enables improved automation rates and quality customer service experience for prepaid, financial service, and payment-processing companies. The company provides its customers with advanced IVR platform, customer feedback collection tools, and market-leading call analytics. By utilizing the Plum Voice comprehensive product suite, clients benefit from substantial cost reduction for customer interactions which helps in boosting profits, building a strong brand presence, and creating strong customer relationships and retention.

The PCI Council said the organization's standards offer an "actionable framework for developing a robust payment card data security process—including prevention, detection and appropriate reaction to security incidents."

The expansion of the payment card industry and the increasing security threats, compliance with PCI standards has become a critical aspect of any IVR offering – there is an increased emphasis on ensuring payment card transactions over the phone are secured. By clearing compliance with the PCI Level 1 standard Plum Voice has effectively secured its IVR solution set.

Using QSA audits, the PCI Security Standards Council identifies those companies which comply with the organization's standards. Founders of the council include - American Express, Discover, JCB, MasterCard (News - Alert), and Visa.

Through its marketing-leading IVR product suite, Plum Voice provides businesses of all sizes with a dependable channel for deploying automated voice solutions for their domestic and international customers.