Since its inception, E-Complish (News - Alert) has been providing financial tools necessary for organizations to improve their bottom line and at the same time reduce costs associated with collection of client payments. Hence, Garaventa Enterprises, a waste management company, has decided to implement the company’s automated phone payment to further streamline its own payment process.

As a result, in addition to online Web payments, customers of Garaventa enterprises can now pay their sanitation bills via the new IVR (Interactive Voice Response) system. Broadly speaking, anything that is automated over the phone is IVR.

"We are very excited to help Garaventa Enterprises provide better services to their customers,” said Stephen Price, CEO of E-Complish.

By introducing automated phone payments, Garaventa Enterprises, which provides waste management and recycling services to 10 cities across northeastern California, is now providing customers another secure option to pay their sanitation bills.

E-Complish has established itself as a secure and reliable payment partner and by using its IVR system, customers can make payments either in English or Spanish, increasing the efficiency with which Garaventa can process its incoming payments by telephone.

More importantly, payments can be securely processed via IVR without the intervention of customer service reps, a fact that is assuring to customers. This means that reps can really focus on solving the other issues that actually need their intervention.

By implementing the automated phone system, Garaventa enterprises can increase customer satisfaction, save time as well as money. Removing barriers between customers and completed payments and allowing customers to make payments when it suits them, will minimize late payments.

Based on results with similar companies, Price expects to see a significant decrease in the amount of time spent processing payments and an increase in overall payment processing due to the self-serve nature that the payment system provided.

Hence, the IVR implementation is being regarded as a win-win-win process that will help everyone: E-Complish, Garaventa Enterprises and most importantly, its customers.