Product Support Solutions (News - Alert) announced a record growth in its sales and revenues for the first-half of 2013. The company recorded a growth of 8 percent in sales bookings and a growth of 6 percent in revenue. These numbers mark Product Support Solutions’ unprecedented growth factor recording an all time high as compared to the sales and revenue figures for the past several years for the same period. The projections for the second-half of the year also look extremely healthier for the company.

In a statement, Glenn Hackemer, EVP of Sales at Product Support Solutions, said, “PSS brings sophisticated knowledge of multi-channel CTI (News - Alert) and IVR, with a high degree of staffing flexibility, which companies find very appealing and effective. With over 10 years of experience as an independent system integrator combined with our agile development methodologies, we often prove to be far more cost effective and better able to meet the customer’s timelines with less risk than other providers.”

Following the bright growth prospects, PSS inaugurated a new onshore Solution Development Center in Colarado, during early 2013. With the contact center market continuing to record stable growth, many organizations are launching big budget projects while focusing efforts on cost cutting by preferring to employ an offshore model.

The CEO of Product Support Solutions, Todd Funk, said, "Our focus on providing an entire contact center practice for our customers has been key to our growth. Today, we have many expert resources for the full suite of Genesys (News - Alert) products. Additionally, we’ve broadened our support capabilities to include Cisco solutions and extended our support for multi-vendor call centers. We continue to be awarded new support contracts for legacy Avaya (News - Alert) and Nortel MPS systems in which we also have years of experience and capability. Most recently we created an Aspect support practice for the growing number of Aspect (News - Alert) IVR and Dialer systems we’re being asked to support.”