The Pasadena, California, Water and Power Department (PWP) has selected the Milsoft Outage Management System (OMS) and Call Center.

Pasadena Water and Power provides safe and reliable water and power to the citizens of the City of Pasadena, California. Originally founded in 1906 as the Pasadena Municipal Light and Power Department to provide more economical service, the city municipalized the water system in 1912 to improve service reliability.

PWP continues to leverage the benefits of technology to achieve business enterprise and productivity goals, and manage data complexity.  

Officials with Milsoft Utility Solution said that PWP, a long time user of Milsoft Engineering Analysis for system planning and operations, is upgrading to the Milsoft E&O System with the addition of Milsoft OMS and Milsoft Call Center.

“We recognized the benefits of leveraging our existing detailed circuit model for improving our outage response and management,” said Joe Awad, assistant general manager, in a statement.

“We also needed complete integration with our customer call center to provide our customers with information and the best service possible,” said Awad.

Company officials pointed out that Milsoft OMS enables electric utilities to better detect, evaluate and respond to customer service outages.

Automated collection, organization, analysis and display of relevant data, company officials pointed out, improves employee productivity and effectiveness, especially during severe system outage events.

According to company officials, Milsoft Call Center, a hosted interactive voice response (IVR) Communications system, enables utilities to communicate with their customers and employees 24/7/365 while insuring consistent, accurate and clear information in every call.

Milsoft IVR is an automated call handling system which is able to handle large numbers of phone calls for an extended period of time.  When used in conjunction with OCM, DisSPatch OMS or another outage management program, Milsoft's IVR system allows the outage management software to function more efficiently by providing rapid, high-volume input that results in faster and more accurate predictions.  

Earlier in February, The City of Independence - Power & Light Department (IPL) in Missouri had selected the Milsoft Outage Management System.

IPL has spent 100 years ensuring that customers in Independence have reliable access to as much electric power as they need at the lowest possible price and the highest level of customer service.

The utility continues to deploy the best systems and applications that it can find to achieve this and automated outage management system (OMS) is one of the most important ones.