CCRA Call Center Solutions, a division of CCRA Travel Solutions that operates one of the oldest and largest emergency call centers in the United States, has made significant enhancements to its after-hours call service, which provides 24/7 global emergency travel assistance to North American based travel agencies.

Officials with CCRA Call Center Solutions said that over the past year, the company has improved the call center’s infrastructure by investing in new technology that will maintain the company’s competitive edge in the emergency call center market, and provide travel agencies with even more tools to improve their call management and client experiences.

Company officials claimed that through significant upgrades in call center technology and travel agency tools, CCRA Call Center Solutions will continue to provide North American based travel agencies with the most efficient and cost-effective after-hours call center services in the industry.

“At the core of CCRA is our strong and ongoing commitment to improve our client relationships, increase our travel agency offerings and remain at the forefront of travel technology innovation,” said Dic Marxen, president and CEO of CCRA Travel Solutions, in a statement.

“We are incredibly proud to represent the largest and most respected after-hours call center in the U.S., and we will continue to invest in our call center technology so that we offer the best value and highest quality agency services in the industry,” said Marxen.

Jerry Paquette, head of CCRA’s Call Center Solutions Operations said that CCRA has been assisting travel agencies in providing after-hours and overflow call services for more than 35 years and the company remains dedicated to delivering the highest level of services to the clients.

“Through regular technology advancements coupled with our highly trained call center staff, travel agencies can feel confident that their clients are receiving accurate, dependable, and caring service around the clock,” said Paquette.