Angel.com and TMC have Partnered for a Webinar: "Using Voice Biometrics & Voice Signature to Reduce Costs, Improve Customer Service and Fight Fraud"
July 22, 2010
Wednesday, July 28, 2010 - 2:00pm ET / 11:00am PT
Norwalk, Conn. July 21, 2010 - Technology Marketing Corporation “TMC (News - Alert),” a global, integrated media company, and Angel.com have announced a partnership to deliver a Webinar event, “Using Voice Biometrics & Voice Signature to Reduce Costs, Improve Customer Service and Fight Fraud ” on July 28, 2010 at 2:00pm ET/ 11:00am PT.
This complimentary Webinar, sponsored by Angel.com, will outline and explain how voice can be used as a unique human identifier for security purposes, the different models used for integrating voice biometrics into existing IVR and Contact Center channels, and the types of transactions that can be replaced using voice biometrics, including caller authentication, password reset and transaction signing.
Bank account balances. Medical test results. Secure phone orders. Customers call your IVR for many reasons, but what they all have in common is they want their information quickly and they want it to be secure. Current security measures are outdated, including passwords, PINs, or personal information to confirm identity, creating a lengthy process for the caller and placing undue burden on your call center agents. Registration and confirmation processes which currently require off-line paper forms have lower conversion rates than they should.
Join Angel.com and VoiceVault to learn how your organization can provide better customer service, higher levels of data security, and increase conversion rates by using Voice Biometrics and Voice Signature solutions. Your voice is a ‘spoken identifier’. By identifying your callers using their individual voice, you provide a secure and easy way for customers to access private information as well as “sign on the dotted line” using a voice print.
This webinar is perfect for companies interested in replacing lengthy paper-based signature processes with real-time voice signatures, IVR and Contact Center managers and professionals interested in streamlining customer verification processes, and companies looking to prevent identity theft and provide increased fraud protection for their customers.
Julia Webb, Executive Vice President, Sales and Marketing, VoiceVault
Stefania Viscusi, Assignment Desk Editor, TMCnet
Register in advance for “Using Voice Biometrics & Voice Signature to Reduce Costs, Improve Customer Service and Fight Fraud” on July 28, 2010 at 2:00pm ET/ 11:00am PT.
“TMC’s webinars are a tremendous resource and an excellent way to provide training on highly relevant topics, and the fact that it is offered at no-cost to attendees is a huge benefit in these trying economic times” said Rich Tehrani, CEO, TMC. “Webinars are also a great way to introduce vendors to possible customers in a mutually beneficial and informative manner that often leads to productive relationships.”
TMCnet Webinars feature live, interactive presentations covering relevant topics, presented by top industry executives. Attendees watch and listen to the presentation as it happens over their computer, and have the opportunity to submit questions to the speaker(s) in real-time. The TMC Webinar program typically attracts 300 to 500 registrants per event.
All TMCnet Webinars are archived and available On-Demand for up to 18 months.
Companies interested in sponsoring their own Webinar event can contact either Jim Spangenberg (companies beginning A-P or numbers) at 203-852-6800 x211 or by email at JSpangenberg@tmcnet.com; and Joe Fabiano (companies Q-Z) at 203-852-6800 x132 or by email at JFabiano@tmcnet.com. For more information, please visit www.tmcnet.com.
TMC also serves technology professionals with industry-specific Web sites: InfoTech Spotlight, 4GWE, M2M Evolution.com, Smart-Grid.TMCnet.com, Smart Products Ecosystem, Robotics.TMCnet.com, Cable.TMCnet.com, Satellite Spotlight, Green.TMCnet.com, Healthcare.TMCnet.com, Business Video, Finance.TMC.com, Legal.TMC.com and Education.TMCnet.com.
For more information about TMC, visit www.tmcnet.com.
Edited by Stefania Viscusi