IVR Provider Hosts 'Caller Bill of Rights' Webinar, Puts Customers First
February 11, 2010
For anyone who has ever used an interactive voice response, or “IVR,” system, listening to the regurgitation of menus and information, combined with the lack of options, is more than frustrating.
The reason behind these seemingly annoying systems is that, traditionally, organizations employing IVRs and other voice applications have been forced to balance between managing business costs and driving customer satisfaction.
But now, with IVR provider, Angel.com’s Webinar, “Caller Bill of Rights,” goodbye are the days of having a caller feel like they didn’t come first. Join the team on March 4, 2010 at 2:00 p.m. EST or 11:00 a.m. PST for the session.
Those who attend the Webinar will learn how to put caller satisfaction first and foremost in all IVR technologies, with insights on how to create a world-class customer focused solution.
Call center professional will also learn the best practices directly from Angel.com’s experiences and a top 10 list of “caller rights” for the perfect IVR application.
Any business executives or VUI designers who create the IVR applications themselves are also encouraged to attend.
Kelly McGuire is a TMCnet Web editor, covering CRM and workforce technologies, and anchor of its daily TMC Newsroom video broadcast. Kelly also writes about eco-friendly "green" technologies and smart grids, compiling TMCnet's weekly e-Newsletters on those topics, as well as the cable industry. To read more of Kelly's articles, please visit her columnist page.
Edited by Kelly McGuire